"Malak made the whole experience worth it. She was wonderful to me and my family."
"Sylvia was AMAZING. She listened to what I was envisioning and pulled dresses according to that."
"Communication was fast and clear and I couldn't be happier with my gown."
"They do everything to make your experience great & make sure you feel comfortable & beautiful & taken care of."
"Malika was amazing! She was very helpful, extremely professional, kind and knew exactly what she was doing."
"Everyone at WONA is so encouraging and genuine; they all made me feel so special and I cannot wait to go back once my dress is in!"
"Nikka was so kind and accommodating throughout our visit."
Cons:
"This has been the worst customer service I've experienced in this industry."
"She didn’t even say goodbye as were leaving."
"The receptionist was cold and when we asked if we could put our jacket down near her desk (because it was SO hot in the room) she scoffed at us."
"She apathetically e-mailed me back that the dresses are made to order and noted that I had no proof of my experience with the store."
"I have not been able to talk to anyone that could help me for TWO months now!!!"
"After my appointment, I decided I’d found a dress I wanted to take next steps on so i contacted the store via email and no response back not even few days later or a week, they just never responded to my email at all."
"I was not contacted for months and I had to reach out to inquire about the status of my dress and when I could come in for alterations."
Dress Selection & Quality
Pros:
"They had such gorgeous styles."
"I was wowed by the quality of the dresses and expected them to be out of my price range."
"They have a vast selection of beautiful dresses with a range of prices to fit any budget."
"Their dresses are one of a kind!! So beautiful."
"Beautiful dresses! The store is gorgeous and no one was pushy or rushing us which was much appreciated."
"Every dress is gorgeous—their gowns all have this shared uniqueness and elegance."
"The dresses are GORGEOUS and high-quality."
Cons:
"Dress selection was minimal."
"The dress choices were out of date, there was a lack of inventory and the discoloration and quality of the dresses available were atrocious."
"The piece appears to be extraordinarily low quality and it doesn't fit properly, even though my measurements were professionally taken."
"The top was puckered, length was too long."
"The dresses all looked pretty cheap with very synthetic materials - which was made worse by the terrible condition the try-on dresses were in."
"The dress that arrived was four sizes too big - falling off me and requiring significant alterations."
"When the employee attempts to zip up my dress and can’t (which is as because I was measured incorrectly) she then proceeds to imply that I was fat."
Store Atmosphere & Experience
Pros:
"The boutique is beautiful clean and so chic!!"
"What a beautiful and professional atmosphere WONA was!"
"Their boutique was clean and aesthetically pleasing, and I am so excited to get my dress in March."
"The shop was so cute, fresh and clean."
"The personnel was so kind and helpful and the gowns so incredibly beautiful that I hardly could choose which ones to try on!"
"The shop's stunning selection and Sylvia's personalized touch make it a haven for any bride-to-be."
"The salon is spacious yet intimate, glamorous, and well-lit!"
Cons:
"No modification was done that we paid for."
"We did not get champagne or sign even when I bought my wedding dress."
"I had to pay an extra $1,000 to turn it into the dress that I was originally wanting and tried on."
"I now have to take it upon myself to find last minute alterations to my dress and hope that it will be ready by my wedding date."
"DO NOT GO HERE - this is a honest review."
"I didn't have the best start when I arrived at WONA."
"Unfortunately I had a truly terrible experience from start to finish with Wona."