The Country Bride and Gent Reviews Summary

Customer Service

Pros:

• "Outstanding customer service and attention to detail."
• "AMAZING CUSTOMER SERVICE!!!! They went above and beyond for me."
• "Staff was welcoming and worked one on one with my daughter."
• "Their customer service is outstanding (Emily and Gene were my go-to's and solved every little problem that came up for me in the best way possible)."
• "The woman who helped us was extremely kind and so helpful."
• "The staff are absolutely wonderful and helpful!"
• "From the second we walked in, to the moment we left, the Staff was incredibly nice and welcoming."

Cons:

• "Extremely disappointed with the service my friends and I received yesterday while looking at bridesmaids dresses."
• "The customer service my wife received from this place was horrible."
• "Great dress selection however the staff who run the women's selection is terrible and they seem very disorganized."
• "Absolute terrible experience with the tailoring aspect of this shop."
• "The worst customer service I've ever encountered in a bridal shop."
• "They were rude, impatient down right nasty with they way they spoke to everyone!!"
• "But management is not there for you when something goes wrong, it is on you to fix the issue."

Dress Selection and Quality

Pros:

• "They have beautiful dresses at an affordable price point."
• "The 2nd dress she tried on, she immediately fell in love with."
• "They have an amazing dress selection for brides, bridesmaids, and mother-of-the-bride."
• "They have a HUGE selection of dresses."
• "They carry a large selection, not just your typical floofy dresses and were very transparent in pricing."
• "The selection is unlike any other. Many budget friendly options!"
• "The store has a great selection of dresses and I found the most beautiful gown."

Cons:

• "To me it’s clear that some of their suppliers are poor quality."
• "Once I got my dress, I discovered me a size 28 when I am normally a size 22."
• "The gown cost $1000. The alterations were $400 because the staff did not tell me that this type of gown would require extensive alterations."
• "They also do not have any junior bridesmaid dresses to try on."
• "The selection is not huge, and my sales woman gave me horrible looks when I asked about sales or specials."
• "They also had very limited variety of dresses to choose from."
• "They did have a variety of dresses but most were smaller sizes which for me meant that I wasn’t going to get a good idea of what I liked on."

Alterations and Pricing

Pros:

• "Had small issue with my dress they met me at the store before opening and fixed it’."
• "She even went as far as to make a little skirt for my wheelchair with the remainder of my dress to utilize all of the unused fabric."
• "My dress was perfect!"
• "Stacy did an amazing job altering my gown, she is truly the best!"
• "My dress arrived right when expected and the seamstress did a great job on the alternations."
• "I picked out a sale dress and got a really good deal for it and I am absolutely in love with my dress!!"
• "She even took my mom's veil and cut it from 20ft to a fingertip water fall length without losing a single detail."