Laura's Boutique & Bridal Reviews Summary

Category: Bridal shop

Address: 1707 US-6, Carmel Hamlet, NY 10512, USA

Phone: +18454619699

Rating: 4.6
based on 100 reviews.

Customer Service

Pros:

  • "The owner of the shop was so sweet, generous and super helpful."
  • "She was quick to reply and instantly eased my tension as she told me this could be done!"
  • "Laura and Kayla make you feel so comfortable and truly listen to what style you are looking for."
  • "Laura is hands down, the coolest and most down-to-earth designer I’ve ever had the pleasure of working with."
  • "Laura and her team are amazing, friendly, kind and super helpful!"
  • "Laura is so sweet, I had such a great experience!"
  • "What a phenomenal experience at Laura’s for my niece's wedding."

Cons:

  • "Laura needs to put her head down in shame if this is the quality of a dress that she is marketing for runaway shoots."
  • "Getting yelled at and snapped at by the owner no less for trying to go sit down where another worker told us too."
  • "Laura is not responsive and offers terrible customer service."
  • "Just came in with my mother for her appointment... but my mother was pretty much ignored from the second we walked in."
  • "When I contacted her she explained that she was unsure why I was 'upset.' She refused to pick up my calls and only corresponded through text message."
  • "She stopped responding to my phone calls and messages."
  • "Laura was extremely unprofessional."

Dress Quality and Selection

Pros:

  • "Laura is such a talented designer and she is making my dress, custom, with the exact sleeves, fabric and beading that I’ve dreamt about."
  • "Every stitch, fabric choice, and embellishment is meticulously considered, ensuring the highest quality and aesthetic appeal."
  • "Her custom made dresses are absolutely gorgeous."
  • "The dresses here fit me better and looked better than any other dress I’ve tried."
  • "Her dresses are not only the best quality but these are by far the prettiest dresses i have ever seen."
  • "Very fancy and elegant dresses, different designs…just so many to choose from."
  • "Beautiful dresses and personal attention make this a great shopping experience."

Cons:

  • "The quality of the dress we received did not hold up at all. The strap broke at pre prom, before the night even started."
  • "When my five bridesmaids received their dresses, two of them were too small, and one so small that it could not zip."
  • "The dress she tried on was gold and the one she got in was silver."
  • "When I got my dress wednesday, i needed to get it altered, even though it was a CUSTOM DRESS."
  • "then put me in a blue gown... it was a horrible experience."

Price and Value

Pros:

  • "And Very great prices! My dress is $1500 but I also tried on dresses that were $900 and other lower and high there is such a range and all gorgeous."
  • "I purchased the most beautiful gold prom dress from here at an amazing price after searching all over!"
  • "Laura's gowns are beautiful, her service is friendly and spot on and her prices are excellent."

Cons:

  • "We are now out $600!!!"
  • "Also, on top of that it's difficult to contact the boutique unless they want something from you."

Thanks! Your review is awaiting moderation.