Grace Loves Lace - New York Bridal Boutique Reviews Summary

Stylists and Service

Pros:

• "Bridget is absolutely AMAZING! I went by myself and she made my first ever appointment the one I will never forget."
• "They really do everything they can to help you find a dress that makes you feel beautiful and we’re so patient and kind!"
• "I seriously believe everyone should experience their level of service."
• "I would recommend Grace Loves Lace with Valeriano as your stylist to all bride-to-be’s!"
• "Michelle M. from the Vegas location was in the NYC location the week I went to try on dresses. She was so lovely and helped me try on so many dresses."
• "I worked with Shea and she was beyond amazing!"
• "Gabrielle was so helpful and extremely knowledgeable!"

Cons:

• "The stylist seemed to have decided I wasn’t buying from them before I even took off my coat."
• "I was quite frustrated with the inconsistency from sales rep to sales rep."
• "The stylist didn't help my friend into any of her dresses, I had to help her in and out of them, because the stylist kept disappearing."
• "When my dress arrived in December the sizing was COMPLETELY off."
• "I don’t think they actually make the dresses to your size because there is no way they followed anything the stylist sent."
• "Classic bait and switch. I did not buy my dress here and would recommend you do the same."
• "The stylist pulled several of the wrong dresses, and after the bride said ‘I’m so sorry, but those aren’t the dresses’, The stylist told her that they in fact were."

Showroom Experience

Pros:

• "The salon is beautiful and serene and very well appointed."
• "The showroom is charming, the fitting rooms are spacious, my mom and sister were able to sip champagne while I tried on dresses."
• "The showroom is clean and cute and felt really private and luxurious."
• "Studio is so beautiful!"
• "The space is incredible - super cute, spacious, clean and inviting."
• "This showroom & all of its gowns are absolutely beautiful! Such a peaceful, relaxed atmosphere."
• "The showroom is beautiful and smelled so nice."

Cons:

• "We sat there in the lounge waiting, all thinking there was definitely a weird vibe."
• "Don't shop here."
• "Pro: gave us something to laugh about, Con: worst appointment/vibe of the 5 bridal appointments that I had."
• "Worst customer experience I have ever had."
• "Very sad to think you have found your dress and have to go back to beginning."
• "How can you quote someone, have the knowledge they’re coming back to buy, and then TEXT to let them know the price has increased to an unknown number."
• "They’re so unreliable, they won’t send your dress when they say they will."

Dress Selection and Quality

Pros:

• "First, pretty much all of the dresses in the store are under $5,000 so very budget friendly!"
• "The quality of lace on their dresses was nothing I could compare to any of the other brands and designers that I tried on."
• "The dresses are all beautiful, really comfortable, and light weight."
• "Everything was incredibly comfortable and beautiful!"
• "The dresses themselves are beautiful and SO comfortable. I cannot stress how comfortable and light the dresses are."
• "The dresses were all beautiful and comfortable."
• "The dresses are all comfortable, unique, elegant, and just the right amount of sexy."

Cons:

• "I bought a dress that was in stock and they gave me the wrong size!"
• "My dress did not have a zipper or even a single button. It was the most comfortable dress, but it did require some creativity when selecting underwear (I just went with breast tape)."
• "The dress is still beautiful, but for the price it’s not worth the stress.so I honestly do not recommend."
• "The only issue I have is how small the selection is."
• "None of the dresses are heavily beaded, have boning, zippers, padding, or much structure - so keep this in mind when going in."
• "Their dresses are suuuuper comfortable but I felt a little self-conscious and lumpy w/o the boning, structure and support found in other brands."
• "My dress came in not fitting me correctly. They've put me through hell, and gaslighted me nonstop for 6weeks."