Nick's Towing Service, Inc. Reviews Summary

Speed and Efficiency

Pros:

• "They showed up right away and got me out of danger and home."
• "Courtney was great. He was so fast and answered all our questions, very informative."
• "Joe who came out to help me was there within minutes."
• "Nick's expedited the request were there in 29 mins."
• "They came pick up in 45mins, faster than I expected."
• "Steve was there within 20 minutes and got her home safe."
• "The service tech arrived in 45 minutes."

Cons:

• "We were stranded on Rt 3 for 6 hours!"
• "Only to get a notification after two hours that the original tow company could not complete the job."
• "After 2 1/2 hour wait for tow truck they said would be there in 30 (through our insurance company) and never showed up."
• "So they wasted my whole morning."
• "They wouldn't let me take the car that friday because they were 'closed' but still had staff there."
• "I was in the side of the road for over 2 hrs waiting on another tow company."

Customer Service

Pros:

• "Best towing service ever!!!! THEY WERE AWESOME AND SUPER NICE."
• "Nick’s Towing saved the day."
• "Your tow agent was cheerful and very expeditious in securing my vehicle to the flatbed."
• "Very safe driver very knowledgeable on the best route to get me to my destination safely and quickly."
• "Nick went above and beyond to help us find out what really happened. Truly cares about good business ethics and his customers."
• "Danny was professional, friendly and answered all my questions."
• "Everyone I spoke with at Nick’s were friendly and had great follow up service."

Cons:

• "They are ruthless price gouging ripoffs with a contract with certain police departments so I guess they feel they can get away with anything."
• "Dubious. Deceived me into not telling me the cost of towing my car before loading the car."
• "Hit me with a 2 day storage fee."
• "Get yourself tripple A service or call a few yards first. Avoid this place."
• "This all could of been easier in both ends if they didn’t failed to provide proper customer service."
• "When they came one driver was very rude taking pics for car that hit me without identifying who he was."
• "I explained to her I’m currently homeless and was living in my vehicle and I get told it isn’t her problem."

Professionalism

Pros:

• "Smooth service! Would definitely recommend."
• "Mark who arrived not long after was all of these things."
• "Nick Sr. He was very helpful and straight forward."
• "We highly recommend them and thank them for their professionalism."
• "The driver was thorough and even helped me understand how to get reimbursed from my Insurance company."
• "The truck operator was extremely friendly and polite."
• "Both men were pleasant, courteous and beyond professional."

Cons:

• "Disrespectful, rude, and just plain bad business."
• "Terrible company. Terrible owners. No knowledge of how to properly tow a car, from a towing company?"
• "They are extremely rude to me and they were keep tellin me I’m the one who is frustrated."
• "Talk about 'Highway Robbery' literally."
• "They fail to be customer friendly, prices are unbelievable."
• "I was yelled at and cursed at by who seems to be the owner."
• "Absolutely beware they will screw you over and afraid to drive in grass."

Value

Pros:

• "They came towed truck and trailer loaded at a better price than almost everyone to East Rutherford NJ."
• "Got us, and the car out quickly and had ice cold bottles of water in the truck."
• "Definitely recommend!!!!"
• "Nick's Towing Service is the best. Above and beyond customer service."
• "Highly recommend using this service!!!!"
• "Also, their prices were very reasonable."
• "Their affordable and quality services are second to none."

Cons:

• "All they did was change the battery and charged us over $600 for everything."
• "They try to charge me 225$ for 2 miles drive an I’m towing a car."
• "Very over priced. Unreasonable. Avoid."
• "They tried forcing me to pay before they move. When I declined, they threatened to take my car to their garage for storage."
• "There are very expensive to tow your for 4 miles they charge $400 at least."
• "They refused to give us information on who towed our vehicle and stole our property."
• "I had my car towed from Nicks towing and 1 brand new iPhone and 1 used iPhone was stolen out of my car."