Cracker Barrel Old Country Store Reviews Summary

Customer Service

Pros:

• "It's hard to find exceptional service so I always like to recognize great customer service."
• "We had the opportunity of being waited on by the manager and I will say it was an amazing experience."
• "Julio was my server He only had 4 starts but he gave 5 star service 🌟🌟🌟🌟🌟."
• "Our server was named Cheyenne and she was wonderful and very attentive."
• "Not only was the food delicious, I'd like to say Stefany was awesome."
• "A+ service from Zach, the young man from NE Philly 👌 👍🏻😉"
• "Our server tonight was Michael, and he was wonderful - we had some meh service the last few times here, but he more than made up for it."

Cons:

• "The manager Jamie was very rude to me & was very reluctant to give me a refund."
• "Poor service and very dirty non-working bathrooms."
• "Waitress was horrible! She would walk away while we was talking, wasn't nice, and she was unprofessional."
• "Waited 45 min and no one came to our table."
• "The server was the absolute worst I have ever had."
• "Our waitress kept forgetting items. Sides and drinks were ignored twice., made for an uncomfortable visit."
• "Had to ask server for dinnerware and sides that were supposed to come with our meals."

Food Quality

Pros:

• "I love the Chicken Fried Chicken would recommend it to ANYONE!!!"
• "All the food so far always good."
• "Their breaded chicken was flakey, buttery, and perfectly crisp."
• "Everything was cooked to perfection, well seasoned and very tasty."
• "The food was good."
• "The food was really good as well as the price for the dinner. The service was really good."
• "The food was delicious and well done."

Cons:

• "The food was ok."
• "Everyone's order was wrong and cold."
• "The grits were horribly undercooked."
• "The chicken was dry and unseasoned, the sauce was thick and the shrimp came out cold."
• "Food came out in a decent amount of time but it tasted very old and like it had been sitting out."
• "The sausage was to spicy for me and it was still to pink in the middle of the small Patty."
• "The food was horrible. My mother and I had the country fried steak... No taste and badly cooked."

Ambiance & Cleanliness

Pros:

• "This is a great place to dine and shop."
• "It is always fun to look at the memorabilia on the walls and then walk around the gift shop."
• "Nice atmosphere, great but pricey gift shop, beautiful huge wood burning fireplace and lots of antiques hanging from the ceiling and walls."
• "The atmosphere is old country with items on the wall that catch your attention."
• "The atmosphere is just homey over all."
• "The atmosphere inside felt really cozy."
• "The atmosphere was a nice relaxed atmosphere."

Cons:

• "However, the smoke was filling the dining area. It was so strong that we moved our seating to the opposite side of the building."
• "Avoid this Cracker Barrel never had one feel so grimey and ghetto in all the states I’ve traveled."
• "Great atmosphere the only thing I didn't like were the hard chairs."
• "Restaurant was cold. No fire going."
• "The bathroom was very dirty, 1/2 the stalls were not working and the trash bin was over flowing."
• "The tables can be a bit hastily wiped leaving the chairs and tables littered with crumbs."
• "The only negative is that the silverware was dirty."

Value for Money

Pros:

• "We got a lot of food for a decent price."
• "Great food at an affordable price."
• "Cracker Barrel is a great place if you want good food at a good price."
• "Everything was absolutely delicious!"
• "Here, however, the service is impeccable and the quality of the food is outstanding."
• "The food is consistently yummy."
• "The food there is amazing to and from breakfast, lunch and dinner."

Cons:

• "Another waste of $91."
• "For a cheese omelette. 3 eggs and 1 piece of cheese it was $10.00."
• "Everything here is getting expensive."
• "$7 for a 'bowl' of turnip greens that wasn't even full is a bit much."
• "The prices are a bit high."
• "Today the portion sizes have gotten smaller food has a cheap taste and texture."
• "I don't buy stuff there because it's way expensive."