Huddle House Reviews Summary

Category: American restaurant

Address: 17 Outwater Ln, Garfield, NJ 07026, USA

Phone: +19739550895

Rating: 3.7
based on 228 reviews.

Customer Service

Pros:

  • "Most employees are nice."
  • "The woman that served us was lovely."
  • "Our waitress was Robin who was very polite, knowledgeable and professional."
  • "Service was great from beginning to end pure smiles."
  • "Mariano made sure me and my friends were always taking care of."
  • "We were greeted by Jayleen, a nice, friendly young lady with great customer service."
  • "Waitress Deirdre I highly recommend if you are dining at this restaurant."

Cons:

  • "All employees are in their own conversations and I was never even looked at so I walked out."
  • "I wasn’t greeted when I walked in."
  • "Manager never came to our table to talk to us nor to apologize."
  • "The service here is so bad."
  • "She was cursing and everything. Very unpleasant person from the moment I walked in."
  • "Very awful experience here at Huddle House our waitress named Robin was very unprofessional and disrespectful."
  • "Horrible customer service."

Food Quality

Pros:

  • "The food is delicious and amazing."
  • "The food was delicious! Bacon, toast, grits gravy and biscuits, eggs cooked to your liking, hash hashbrowns, pancakes, and waffles."
  • "The burger made my top 3 best burgers ever!"
  • "Most importantly the food is amazing!!"
  • "Their MVP platter is really great. My favorite meal there are their burgers. Super juicy and flavorful!"
  • "Absolutely Delicious food is what you're about to receive if you dine here."
  • "The food and amount of food is really good for the price."

Cons:

  • "The portions are so tiny it’s ridiculous."
  • "Ordered for the first time and would never order again. The food wasn’t good at all."
  • "You can tell it’s mostly frozen food with zero quality."
  • "So disappointed for the money I spent on food that was horrible"
  • "The food was horrible...."
  • "They didn’t even give us half the things we ordered."
  • "The pancakes was dry."

Service Efficiency

Pros:

  • "First experience eating here and was delightful! I sat near the kitchen and was able to see the cooks preparing the food. All of them wore gloves and the line seemed very efficient."
  • "Take-out option is also available."
  • "We watched the ladies clean, clean, clean."
  • "Keep up the good work Huddle House!!!"
  • "Preparation was prompt, I got everything I ordered and it was fresh and tasty."
  • "It took about 7 minutes to get my 3 orders ready."
  • "The food was so good and it came out fast."

Cons:

  • "Their sign says they're open til 10 pm on Sundays. I got there at 7:50 pm and they were CLOSED."
  • "We waited 45 minutes to sit down and then another 45 minutes to be served."
  • "I put in an order online, received a confirmation it was received, and never got it."
  • "Waited about 15 minutes before I was even asked to what will I like to drink."
  • "The slowest service I have ever experienced."
  • "After ordering our food and waiting over 45 minutes are food never arrived."
  • "Been waiting an hour for chicken fingers and a country fried steak."

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