Circle Hyundai Reviews Summary

Customer Service

Pros:

• "Andrew was great. I really appreciated his approach he was thorough, informative, and was very genuine."
• "Ingrid our sales support was wonderful! She was helpful, kind, and supportive."
• "CHRIS HEALY was patient, knowledgeable and professional when he sold my daughter her car."
• "Bill was excellent! He was so upfront with everything, treated me with respect and was quick with it all."
• "Everyone was beyond kind and most people have worked here for years which speaks for itself."
• "Always great service, and I love that they do so much charity work. Highly recommend!"
• "The whole experience was delightful with no stress at all."

Cons:

• "Worst experience of my life - salesperson lies and manager is no better."
• "The sales person dismissed my question in a rude manner."
• "They don't call you to give updates about your vehicle unless you call them."
• "Communications suck.! You need to keep calling them to get the updates instead of them providing you with one."
• "They are a typical dealership. Filled with lies and deceitful information."
• "Super disappointed in the service department... They following week I called and left a detailed message with the Asst service manager, Mark Diablo. No call back."
• "Horrible experience at this place... After bringing the car in and getting the run around for why I can’t get a loaner and that my car wasn’t purchased from them."

Sales Experience

Pros:

• "Worked with Ryan Del Vecchio on getting a used car. He was transparent, easy to talk to and great to work with."
• "Our saleswomen Haley was fantastic."
• "Many thanks to people from Circle Hyundai and especially Aaron Jones. We got great deal on our new Palisade and very happy with our new vehicle."
• "Michael Connett, our salesman, was respectful, had no nonsense & understood what we were looking for."
• "I was so lucky to go home with a car I absolutely LOVE!!"
• "Chris helped get my mother into her brand new Sante Fe and she absolutely loves it!"
• "Andrew, my salesman got me into the right vehicle at a fair price."

Cons:

• "No more Circle Hyundai for me though."
• "Would definitely not recommend Circle Hyundai."
• "They have not fixed the deceit on their behalf."
• "First, they are charging 4k over MSRP for Palisades."
• "Called regarding a car purchase and asked about current mark-ups... have a mandatory 'Dealer appearance fee' which is $2,000."
• "Hundreds of dollars in 'doc fees' and 600 registration fee."
• "They jack up prices over msrp to take advantage of consumers."

Vehicle Service

Pros:

• "Thank you so much Circle Hyundai for putting in the time, effort, and hard work to repair my car!"
• "Once I brought my car to Circle Hyundai, everything was fixed in one visit."
• "From the moment I dropped my Elantra off for an oil change and to check the battery my experience was excellent."
• "Took me in for service without an appointment when my check engine light came on while in town on vacation."
• "Quick reliable service."
• "Friendly & reliable service."
• "The service at Circle Hyundai is exceptional."

Cons:

• "They told me that they had called me (I had zero missed calls) and that unfortunately they weren't going to be able to look at my car that day because they were too busy."
• "I called for nearly 2 hrs. from 1 to 3 o'clock, had to have the service agent paged to speak to him. then I'm told that they didn't look at it yet and will not be able to that day."
• "My two attempts to get my issues resolved were frustrating."
• "We have also been charged for an oil change every time we take the car in for service, but there is no oil in the car, as it is a full EV."
• "They serviced it and 4 days later oil leaked everywhere, I broke down in the middle of the road, and the engine needed to be replaced."
• "Service broke my car and refused to fix it had to tow the car out of the dealer."
• "Forget their service department. For a simple oil change you have to literally wait 1 month."