Mountain Creek Water Park Reviews Summary

Customer Service

Pros:

• "Staff was nice and helpful."
• "The staff were all very nice and accommodating though."
• "Staff was friendly."
• "The staff is friendly the zip line staff was so kind."
• "Friendly staff."
• "Staff is great, smiles everywhere and they're very accommodating."
• "The staff is balanced with some being great and others rude and confused."

Cons:

• "The staff giving the bracelets at check in was extremely rude."
• "Staff doesn't care and customer service is awful."
• "The lady running the parking was SO RUDE after we explained our situation."
• "The staff is so rude it's crazy. There’s no team culture of any customer service experience."
• "Rude and careless and very uneducated will not ever bring my child to a water park with this much brutal history."
• "The staff is horrible. I lost my prescription glass... and asked the staff to help me find it but they were so rude to me."
• "The staff has no idea what's flying, very unhelpful."

Cleanliness and Maintenance

Pros:

• "The entire grounds is super clean and u can bring a blanket and picnic in any of the grassy areas."
• "Awesome day at the water park today. Park was incredibly clean."
• "Park and facilities were in good condition and clean."
• "Had a great visit this summer with my group from Independence way in Florham Park the rides were fun."
• "The park was clean but at least half the rides were closed."
• "Visited the park in Jul 2021 on a nice weekend. Weather was perfect and crowd was minimal."
• "Great place to go nice and clean the bathrooms by the entrance to the waterpark need attention like seriously.."

Cons:

• "As the day went on the amount of trash piled up and I didn’t see a single janitorial service out cleaning, the bathrooms were extremely unclean."
• "The place is extremely dirty, used diapers and food and trash everywhere."
• "The place is nasty smells like urine."
• "Dead lantern flies all along the shore line of the wave pool. Gross."
• "The bathrooms are filthy, enough for me to reconsider a second visit."
• "The park seemed to be extremely short on food/cleaning staff in the end of August: long lines for food/overflowing trash cans, dirty bathroom."
• "The place is extremely dirty, used diapers and food and trash everywhere."

Price and Value

Pros:

• "Tickets being 49.99 are a bit pricey but compared to other amusement parks it’s not bad."
• "For the price, you can get a really decent amount of the rides, slides in during a short window of the day."
• "I’m giving it five stars because it was pretty inexpensive for my family of 3."
• "Food and drinks are reasonably priced (for a waterpark), as is parking and admission."
• "Parking and admission are reasonably priced."
• "The food wasn't very expensive. It's typical park food so a bunch of poorly cooked burgers and chicken fingers."
• "Experience wasn't worth the price but free general parking was nice."

Cons:

• "Food is extremely expensive and not that good for the price."
• "Food is will cost you like a stadium. Water bottles are $4."
• "The food tasted like someone purchased it from Dollar General and it was undercooked and overcooked."
• "The food was way too expensive, a regular 16 oz of water costs 4 dollars, and the sodas 5 dollars."
• "Food is expensive."
• "Food is a little pricey for what you're getting."
• "Everything is overpriced."

Facilities and Attractions

Pros:

• "Very fun park for all ages."
• "It's fun. It has a lot of thrill water rides."
• "The place itself is pretty big so it has a good amount of chill rides and extreme rides."
• "The park is big, the rides are awesome. Everyone enjoyed."
• "The rides here were all great, the lines were short, and the workers couldn't have been nicer."
• "They have pretty good quantity of water slides and cool waving pool."
• "It has lots of thrilling rides, cliff jumps etc."

Cons:

• "A majority of the rides are gone."
• "For anybody bringing kids under 4 feet, be aware that you're limited to less than 50% of the park."
• "Only 3 rides are open out of like 6."
• "The few adult rides available were ok but really spread out."
• "I went with a family of 8. There was barely any rides open at all, the best and biggest ones were closed."
• "Many of the rides are permanently closed: cliff jumps, Tarzan swing, all 3 slides near the Tarzan swing, etc."
• "All of the big water rides were closed they were only 6 rides open in total including the boring wave pool."