Cookie Cutters Haircuts for Kids - Mahwah Reviews Summary

Stylist Performance

Pros:

• "Esperanza cut both my children’s hair and did a great job!"
• "Kristen was the best! She followed a picture I showed her of a haircut I wanted for my two year old and not only did she execute flawlessly, but she did a better job than the haircut we were aiming for."
• "Tori was patient and kind and did a terrific job!"
• "Shani did a phenomenal job on my son’s hair and it was the first time that he ever sat through a haircut without crying."
• "Ana is professional, kind and her hair cuts are always perfect."
• "Peggy was so friendly and did an amazing job on my daughter's first hair cut."
• "Kristen put him at ease with the buzzers and was patient and attentive to me as mom every step of the ways."

Cons:

• "The stylist was rough & didn’t know how to use the different length blades on his head for the cut."
• "Stylist named Peggy did his cut and completely botched his comb over hair style."
• "Carmen was all over the place cutting her hair with her as my daughter was wiggling around."
• "Gave my toddler an absolutely horrible haircut."
• "The girl who cut my son’s hair wasn’t too keen to do her job, she wasn’t going to cut the hair how I want it and did a horrible cut on my son."
• "The hairdresser wasn’t friendly at all my daughter is 3 and she wasn’t making her feel very comfortable."
• "The stylist was very inexperienced and gave both my children the worst haircuts they have ever had."

Customer Service

Pros:

• "Beautiful salon. Receptionist was very friendly and polite."
• "Thank you, cookie cutters! All the people here are friendly, and very good w children!"
• "The staff was very friendly and there were plenty of activities to occupy the kids."
• "The staff is professional and very accommodating."
• "Everyone was so nice and Peggy did a great job with my daughters hair."
• "Everyone was nice and friendly!"
• "Nice folks that she likes talking to, and just a simple and fun environment with all the basics kids love."

Cons:

• "I will NEVER return to her!!!!!"
• "Don’t bother making an appointment at this place... After expressing how upset I was The 2 clerks just laughed and said it’s not me it’s the policy."
• "I am requesting a call back from management in regards to horrendously rude services and front desk Lindsay."
• "NOT TODAY!!! GINA WAS THE ABSOLUTE WORST!"
• "Bad franchise with rude receptionist lady. 10 minutes late to an appointment and basically told us to get lost."
• "Never in my life have I ever experienced such horrible service."
• "The woman at the desk didn’t offer me any options to accommodate another time because over and over again she said they were fully booked today and that she was 'sorry'."

Salon Environment

Pros:

• "The location was adorable and super kid friendly."
• "All of my kids beg to get a hair cut here. The staff is great with children and the chairs are basically power wheels you sit in."
• "Always clean & professional, including public health protocols."
• "The salon is so kid friendly that it makes the whole experience so fun with a little play and coloring book and all the car seats."
• "This place really is perfect for kids, from the playset inside, the paintings on the walls, the balloons, the cute chairs the kids can pick out for their cut, the TVs for every chair so they can watch their favorite shows."
• "The place was so cute and clean!"
• "The salon was so kid friendly, and had all the key ways to keep a child occupied during a haircut."