"Clyde is so talented, listens to his clients, and is very detailed oriented!"
"Ciara was extremely polite and made me feel so comfortable the entire time."
"Adriano's hair cut was incredible, he listens to you and knows exactly what suit you best to give you the ultimate look you always asked for."
"Christian, my colorist, understood exactly what I wanted and delivered it flawlessly."
"Daniel did a beautiful job on my cut after a long consultation."
"Stephanie was kind, talented, and detail-oriented."
"Lisa is a true artist, she did an amazing Balayage on my hair."
Cons:
"Avoid Suzy at all costs."
"The night she botched me, she highlighted me twice, very badly and blamed me when it came out badly, which made me upset."
"I am saddened that I am getting berated for sharing what really happened."
"Now I am forced to share pictures of myself and associate with a traumatic experience because I left a review of the truth and now I’m getting bullied for doing so."
"I just feel a bit disappointed... I hoped they would’ve put more effort in helping me out."
"I wish I’d was offered the possibility and especially information about how to get my hair in an ashy color and I hoped they would’ve put more effort in helping me out."
"A very uneven cut - sporadic layering without any real flow or balance that leaves one side of my head with considerably more hair than the other."
Salon Atmosphere and Amenities
Pros:
"Boy is this place a gorgeous find, friendly staff wonderful service great colour and cut felt like a PRINCESS."
"The salon is very spacious and pleasant, and Adriano and Christian exceeded my expectations!"
"The salon itself is very clean and modern."
"Aside from how talented the colorists/stylists are, the salon is also super chic, and the staff is so friendly and attentive – they're always offering coffee, wine, lemon water, magazines, you name it."
"The Drawing Room is the best salon I have been to in New York!! Fantastic for blow drys and styling! They are extremely professional and accommodating."
"The salon was beautiful and clean as well."
"The salon uses high-quality products."
Cons:
"Knocking a point because they didn’t honour the 20% off first time bookings promotion on their website."
"Many hair salons and hair stylists always say 'trust the process' but they honestly don’t know the process."
"I was botched after spending $4488.04, which is hardly harassment."
"The owner of this salon has sent me threatening, menacing text messages."
"I ended up as a (very) dark brunette... I felt like they were defending themselves all the time instead of listening to me."
"Suzy tried to make my friend leave looking awful and proceeded to screw up more and more."
"As you can see from the photos, I left the salon completely botched."
Customer Service and Experience
Pros:
"The people here are friendly. They listen and ask questions before doing anything."
"Everyone is so nice & always makes me feel comfortable."
"The vibe at this salon is so positive, from the minute you walk in, Tyler and others greet you with big smiles."
"Shoutout to their receptionist Tyler for being so accommodating!!!"
"Tyler, who is the salon’s client lead, is the absolute best — so clear, warm and always helpful."
"The whole staff was super nice. I think I finally found my go to salon!"
"The staff is so lovely, helpful and caring, too."
Cons:
"Completely incompetent reception staff and disappointing experience overall."
"I had to spell my last name 3 different times to two different people, zero insight or consideration to my past history at the salon, and lacking total common sense on all fronts."
"I never contested the fact that the salon fixed an abominable mistake."
"It was clear the owner was very concerned with money because I never brought up the amount spent."
"Clyde is saying I now owe the salon for doing so, even though the time to fix the services was 'gifted' to me."
"Considering the cost (over $250), I expected a much more professional result."