Palms Salon Reviews Summary

Stylist Expertise

Pros:

• "She really listens to what I ask for and brings it to life."
• "Stephanie is a true expert at color correction, and my highlights look absolutely fabulous."
• "Gigi is an INCREDIBLE stylist!! She listened to everything I asked and created it literally exactly as I said."
• "Ariel is beyond talented, he has transformed my hair to my ideal shade of blonde, while keeping my hair healthy."
• "Samir is so talented with color, cut, and even keratin treatment."
• "Shevan gave me a fantastic blowout that I absolutely adore! Her personality is amazing, and she's incredibly fast and skilled."
• "Boris gave me a full color/cut revamp and brought my dry and damaged hair back to life!"

Cons:

• "I met my stylist here and gave him the same quick schpeel I always do and to my surprise, he seemed very confused by my requests."
• "They ruined my hair. Gigi is the worst and doesn't know how to cut hair."
• "Consequently, my hair is now considerably shorter than I initially desired, and I remain uncertain if it has been properly rectified."
• "The front pieces were a bit too light for my liking and they welcomed me back for a re-do."
• "It's too stressful to be sitting around waiting for your stylist to remember you're there and I don't want to have to be in the chair a minute longer when I've already been there for SO long."
• "Nothing is equal nor symmetric. It's a horrific mess."
• "To my surprise, my hair was not even washed during the second appointment, and I was compelled to provide explicit instructions on how to fix the unevenness."

Salon Atmosphere

Pros:

• "This is the cutest salon!! Tulum vibes!"
• "The Palms Salon has a wonderful atmosphere and great staff."
• "Gorgeous salon — clean and very well designed."
• "The salon itself is clean, cute and welcoming."
• "The salon was luxurious and treatment was top notch all around."
• "The salon is very aesthetic and clean, and Gigi was an absolutely amazing stylist."
• "Very clean, chic, and sophisticated looking salon!"

Cons:

• "If you have an early morning appointment and get there before the salon fully opens, it may be a little hard to find because the signage may be covered up."
• "It's a little hard to find because it's in an apartment building and it's up one flight of stairs on the 2nd floor."
• "I had no choice but to cancel. I called, explained to the receptionist & he said he was still going to charge me about $500 cancellation fee."
• "Got a call about a minute later from my stylists telling me they could negotiate the price and start me at $355... if you have the option to just drop the price $150 that easily, that means you’re way overcharging in the first place."
• "Their account is full of fake reviews. This place is nothing but fake online reviews made by their owner, including on their Yelp account."
• "So sad, I refuse to use this salon anymore."
• "I feel compelled to give them a one-star rating due to their lack of accountability and professionalism when it comes to addressing mistakes."

Customer Service

Pros:

• "The staff was patient and helpful and I felt very comfortable."
• "They greeted me as soon as I walked, took my temperature and everyone wore a mask."
• "I have been getting non-stop compliments."
• "Everyone has friendly, warm energy. The new location is beautiful too."
• "The salon's beautiful atmosphere and the warm and friendly energy from the receptionist and the other stylists further enhanced the overall positive experience."
• "The staff are so nice and welcoming."
• "Everyone who works there is very pleasant and talented."

Cons:

• "Then, a few days later I see a tiktok video that the Palm Salon workers posted. They were saying that the receptionist chooses when he feels like charging someone a cancellation fee and when he doesn’t."
• "Every single time I'd go they'd book about 4 other people in between my appointment with my stylist so I was ALWAYS there for at least 8-10 hours."
• "Their proposed solution was to offer the same hairdresser to rectify the mistake, but given the lack of trust I now have in their work, I declined."
• "It became apparent that they were unwilling to acknowledge any wrongdoing, making it challenging to address an issue that they refused to admit existed."