Reedman Toll Chrysler Dodge Jeep RAM of Springfield Reviews Summary

Customer Service

Pros:

• "Isaiah was extremely professional and a master of his craft."
• "I highly recommend Sharif for his great customer service, and for being trustworthy."
• "Both Tom, our salesperson, and John, our money man, were very polite, knowledgeable, and efficient."
• "Mr.Shareef M. is amazing. The most patient, courteous, attentive and all-around great guy."
• "The service manager was super friendly and attentive, and I was very pleased with the overall experience."
• "Everyone in the service dept. were very professional and courteous."
• "The friendliest service people.. couldn’t have been made to feel more valued as a customer!"

Cons:

• "Awful experience, my Jeep was there for 2 months."
• "The dealership and service center are awful."
• "Do you guys even read the reviews or do you care???? Zero customer service."
• "Show me scheduling an appointment online meant nothing because they don’t do appointments for oil changes."
• "Technicians were unable to diagnose the problem after bringing my car in 3 different times."
• "I called the service department over 7 times and no one picked up."
• "The service department did not perform the work I paid for."

Pricing and Charges

Pros:

• "I don’t think the price was gouging, and I got my vehicle back sooner than expected."
• "Car was done later that day. Great service and quick turn around."
• "Updating my review, now they performed the recall and to my surprise I asked for an oil change OR car wash for the inconvenience. They gave me both."

Cons:

• "After checking it out they told me it needed a blower motor and blower relay. Both of which I had ALREADY REPLACED."
• "I feel that they are unfairly charging more for a job that should've been completed the first time."
• "They charged me 65 dollars to replace a 5 dollar bulb."
• "Gave me a price for service but refused to explain what needed to be done and level of effort for the total cost."
• "They charged me almost $300 just to look at the car without doing any work."
• "After explaining what they were going to do to my car, the clerk told me my price would be $525.00... my price was $685.00."
• "I didn't get my vehicle back until 1030, for a total of three hours after my arrival and paid $245 for something that should've cost $90."

Sales and Purchase Experience

Pros:

• "The process was very easy with him and I would recommend anyone looking for a jeep to go here for their purchase!"
• "I made my first Jeep purchase with Reedman Toll Jeep Springfield and was very happy with the outcome."
• "Sometimes purchasing a car can be very stressful, I was lucky enough to work with Isiah Irons. He and several others worked extremely well on getting me a great deal."
• "I have to say I purchased a few cars in my lifetime, and this dealership was the best EVER hands down!"
• "I am very happy with my purchase and in the future will return to buy another car from this dealership."
• "The overall purchasing experience was great!"
• "I recently purchased a new Jeep through this location, and from start to finish the entire team at Reedman Toll Jeep made my experience a great one."

Cons:

• "The first time I went there was terrible communication about what the issue they were addressing was."
• "Then he turned around and said 'it looks like you can't afford this car and we need to looks at something cheaper' who says that !??"
• "I dread when it's time for a new car, I hate the haggling, and all the sitting around."
• "I will never buy another vehicle from Reedman Toll or recommend Reedman Toll."
• "Worse customer service ever."
• "This dealership has the worst customer service."
• "The best customer service I have ever experienced from a dealership."