"Such nice people, especially the service department! They went above and beyond to assure me great service."
"I was very pleased on the service that I received at Franklin/ Sussex Auto Mall."
"Went to the automall for service and started my experience with a friendly good morning/hello from Stephanie."
"Kevin in the Service Dept. is extremely thorough and helpful."
"Pam is my go to service rep....Yes you can pay a bit more at a dealership but the experience that Pam provides us is top-notch."
"They are extremely helpful and courteous, and always do their best to look out for their customers."
"The service department is fast and communicative and a pleasure to work with."
Cons:
"The towing company that is used with the warranty packages are absolutely horrible."
"Service is horrible. I got a 23 jeep L. I had 2 issue's with it(door didn't open and radio doesn't work)."
"Been waiting 5 weeks for them to let me know when i can drop the truck off to try and get it fixed again."
"The absolute worst experience I ever countered. I paid for service that didn’t happen."
"The constant texts, calls and emails begging me to leave a review are not appreciated, and is bordering on harassment."
"I would advise staying far far far away from this dealers service department."
"Do not go here for any mechanical work."
Vehicle Purchase and Trade-In
Pros:
"I love my new vehicle!!"
"This dealership is one of the best out there. Recommend 101%."
"Our sales woman was top notch. Very patient and extremely professional."
"Simon in sales was amazing to deal with. Knowledgeable patient and not pushy."
"Our salesman Dean Houston was wonderful! Above and beyond throughout the entire process."
"I will definitely recommend family and friends to buy their next vehicle from Franklin Sussex Auto Mall."
"I leased a car from them last week... It was headache and hassle-free, the way buying a car should be."
Cons:
"Unfortunately the parts department said they were unable to get a part for my jeep Compass but they could put in a more expensive part???"
"I recently went back to the dealer to trade it in fir a Ram Pick up. I wanted something bigger. The Gladiator I want to trade in is a 2022 with 22k on it. THEY ONLY OFFERED ME 25K FOR THE TRADE IN."
"When I test drove the jeep, it was having brake issues... Took it back not even a week later and needed a full brake job."
"I'm disappointed with this place purchased a car less then 2 yrs ago and had to take the vehicle back 3 or 4 times back for coolant issues."
"Wouldn't recommend purchasing a car from them. The transparency was lacking and overall experience made me very skeptical of their integrity."
"BUYER BEWARE you get sold a garbage vehicle with problems and they sit there and not make it right."
"Changing dealerships and possibly make of vehicles. Franklin Sussex Auto mall is dishonest."
Cost and Pricing
Pros:
"They guarantee your engine for as long as you own your car."
"Great customer service from start to finish... I was in a rebuilding credit situation and Nick and the management team got me in the vehicle I wanted."
"I had a great experience and I highly recommend them!"
"I am beyond happy driving around in my new wagoneer!!"
"Purchase my Jeep from this dealer and it was a smooth stress-free process."
"The service itself has been fantastic as well."
"Great experience all around. Stephanie was excellent with communication and answering all of my questions."
Cons:
"I was charged $1000 for an engine tune-up and oil change, nearly $600 of that was for labor."
"I am very disappointed with the cost to replace my left front wheel speed sensor - $501.08."
"When my husband took for first tire rotation 18 worn lug nuts and they have the nerve to try and charge my husband 350."
"The service was horrible. They did work I didn’t authorize, that cost me a thousand dollars more than I could afford."
"Purchase a used jeep on August 10 2023 have done all services through them. When my husband took for first tire rotation 18 worn lug nuts and they have the nerve to try and charge my husband 350."
"Found the Jeep Wrangler I’ve been looking for at this dealership... but they wanted to charge me an additional $1,000."
"Franklin Sussex Auto Mall charged me $186. to diagnose why my truck stalled when it stopped."