Dover Dodge Chrysler Jeep Ram Fiat Reviews Summary

Customer Service

Pros:

• "Every interaction I had in this process was friendly, professional, and helpful."
• "Working with William was an absolute pleasure! William is extremely patient and willing to work out a deal to meet in the middle with his clients."
• "Harry was absolutely wonderful to work with."
• "I would highly recommend Ryan at this dealership!!! He was so caring and helped us in every way possible!!"
• "Jason is not your typical high pressure salesman, but rather treats you with care and consideration."
• "Juan was wonderful! He listened to what I was looking for and helped place me in the vehicle that suited me best and met my needs."
• "The staff (Brian Z especially) was courteous and treated me as a valued customer."

Cons:

• "Didn’t love that the tire isn’t stocked and I had to leave with it leaking air."
• "They neglected to honor my $10 savings on my oil change."
• "Typical BS car dealership. If I could leave a negative rating, then I would have. Salesman Ken Reed is super unprofessional and kept feeding us false information over and over again."
• "Another lie that he tried to get out of by accusing me of not reading."
• "I was greatly disappointed at the response I received from Ken my salesmen as he seemed to think that females can't negotiate a car sale."
• "As for the counter guys if you don't speak up they look right through you as if you weren't even there."
• "Unfair pricing. I was charged $18.00 for incidentals for which I was told were rags used during my oil change."

Sales Experience

Pros:

• "This was hands down the best car buying experience I have ever had!"
• "After agreeing to a lease price, they came back and lowered the price because they were able to make the deal better."
• "Process with buy and receiving my new Dodge Ram was fast and easy."
• "Transaction was flawless, everything was delivered as agreed and was in and out in less than an hour from start to finish."
• "I am so happy with my purchase and I cant wait to live the jeep life and become part of an amazing community."
• "I love my new jeep!"
• "I went out the door with a fantastic Jeep Compass."

Cons:

• "Came in last month looking for a new car after a less than favorable experience at towne Hyundai."
• "The salesperson attending us seemed completely clueless about the differences between the various trims of the Grand Cherokee."
• "This specific dealership has had had my car for 3 weeks working on the braking system. When I was finally allowed to pick up the car, the brakes felt the same as they did before I dropped it off if not worse."
• "Overall pretty disappointed with Dover Dodge. I needed to talk to someone about my options with trading back in my lease early and called and emailed 4 weeks in a row before finally hearing back from someone."
• "I drive to dealership and salesman says they don’t know where it is they’re working on it."
• "The only car we were allowed to enter was the 'boss's car'."
• "Unfortunately, my experience was far from satisfactory, and I cannot recommend this dealership to anyone."

Facility & Maintenance

Pros:

• "The facility itself was very clean, organized, and well lit."
• "Facility is beautiful and well maintained, and their waiting area is very comfortable and convenient for customers."
• "Employees are super friendly and my service was done well and was reasonably priced."
• "Nice dealership, friendly and helpful staff."
• "First first and foremost I must say that the service department is excellent."
• "I have had multiple visits and have always been satisfied with their customer service and expertise!"
• "The place is clean and quiet."

Cons:

• "We got a phone call and someone explained to me the issues my truck had. Not once was I told my tires had to be rotated nor did I approve it. I was charged almost 90.00 dollars for an oil change and tire rotation."
• "Nice place… but… $112 for an oil change and tire rotation (which indicates on the website that a tire rotation is included with an oil change)."
• "Longer lead time for my appointment than I would like due to only one diesel mechanic on staff, could not use my truck for two weeks."
• "Had my vehicle for 8 hours on 2 separate days to mount/balance tires and do an alignment. Had to take it to another shop to get the work corrected."
• "We purchased a 2018 Chrysler Pacifica that has had nothing but constant issues with the battery and electrical system."
• "How do I go in with a perfectly good car under 50k miles and come out with it vibrating and making noises being told I may now need to spend hundreds of dollars to fix an issues I NEVER had prior to them touching my car."
• "SCAM! Waited weeks for appt... Completely incompetent uninformed staff. Waste of my time."

Communication & Responsiveness

Pros:

• "Mike aka mopar Mike is an exceptional salesmen helped get my father his brand new truck, was very knowledgeable and patient answered all our questions."
• "Ryan Unick was my salesperson who set up this deal and followed through with all the details."
• "The appointment process was clear and specific, and while I'd hoped to just have my radio fixed, the tech was extremely quick with his response."
• "His communication throughout the process was excellent."
• "I was impressed by the professionalism of the salesperson, Mopar Mike. He is very knowledgeable, straightforward and answered any and all questions I had."
• "The service agents were very friendly and courteous."
• "Brian is always extremely helpful with any of our questions... He always makes sure to explain any issues to me in detail."

Cons:

• "Then I got a letter from them saying I was eligible to trade in early. Not that I might be. The letter said I am eligible. so I called and they said there’s no options for me."
• "Dover Dodge was so busy I couldn’t get an appointment for a month. I told them what was going on with my truck and they squeezed me in asap."
• "Two calls to the sales manager over next few weeks did not get a call back."
• "Unfortunately, Dover Dodge has refused to return calls regarding this matter... Clearly they are a dealership that could care less after the sale is made."
• "We are disappointed in the service we are getting (or shall we say not getting) with our new Wagoneer."
• "The whole experience was disorganized and unprofessional."
• "On a whole, I’ll never use Dover Dodge again, have had a terrible experience with my brand new lease and so much back and forth with the service dept."