Haldeman Ford of Kutztown, Inc. Reviews Summary

Customer Service

Pros:

• "Awesome customers service at Haldeman Ford Kutztown."
• "I would recommend this dealership to anyone and everyone."
• "If anyone is ever looking for a car I HIGHLY recommend Haldeman."
• "They were very accommodating with my schedule."
• "I would, and will, recommend Tom and Haldeman to all."
• "I feel very confident having my car serviced there thank you so much 😊"
• "The service was done with courtesy from the time I made the phone call until my car was complete."

Cons:

• "Horrible customer service unfriendly people stay away from this TRASH DEALERSHIP!"
• "This dealership is a joke called about a new vehicle filled out a credit app. They Try to hit you with some crazy rate."
• "I do not recommend this dealership at all for any services on your car."
• "Greedy, unethical and total lack of transparency."
• "If I could give this place 0 stars that would be it."
• "The person at the front desk stared at us and didn’t say hi at all, and did I mention that when we walked in not any sales person meet us or say hi."
• "Service however...Stay away from this place! Warranty work? FORGET IT!!!"

Vehicle Service Quality

Pros:

• "I like the fact that my truck is serviced by Ford trained specialists."
• "First service of my new truck. It was very easy to schedule, the techs and all service personnel were very friendly and knowledgeable."
• "Great mobile service available, with great people working on your vehicle."
• "They had my car for an oil change, tire rotation, and recall fixes, and my car was back in about 5 hours."
• "I always request to have Dennis as my technician because he is very knowledgeable and trustworthy."
• "Despite the problems caused by the pandemic, they got me in-and-out in under 2 hours, and I got a good deal on my service."
• "Service was quick and the repair was flawless."

Cons:

• "I took my truck to get serviced and tire rotation. Well.... They changed the oil and performed a inspection but they didn't rotate the tires."
• "They then proceeded to charge me $115 for a spark plug change (which I knew about previously)"
• "I now have trash bags and blankets on the seat to contain the water that continues to leak."
• "Told me I needed entirely new brakes to pass my inspection."
• "Was told it was more important to unload a truck of cars then get my oil change done."
• "They never called me to tell me my car was ready, and they never gave me the discount they promised either."
• "Had them check out my driver side turbo and they took apart my exhaust/turbo... now the drain plug is now leaking oil."

Pricing and Transparency

Pros:

• "I appreciated their integrity and they did not push me to get work done I didn't need."
• "The reason why I purchased from this dealer is because they had the exact car I wanted in stock available for immediate delivery at a very attractive price due to the discounts & Ford Financing."
• "Great dealership. No hassle, you don’t feel like you’re being takin advantage of, and very friendly."
• "They completed the work on time and at the price proposed."
• "They made sure i left happy, i recently bought a new car from there and they made sure i was 100% happy before i bought it."
• "They did just that - found me a tire over the phone, installed it, checked my undercarriage for other damage at no charge while I waited, and had me back on the road as quickly as possible."
• "Have bought and/or leased 4 cars from these guys in 3 years - totally helpful and honest."

Cons:

• "Their prices for a simple diagnosis is outrageous either way."
• "Sometimes you get shafted by poor business ethics and sometimes businesses get bad reviews."
• "Drove past on my way home as I saw a new superduty out front for sale... they want $5000 over msrp for the truck due to the shortage of superdutys."
• "I went there to look at buying a car. I was quoted a price by the salesman. I went back the following week to make the purchase. The salesman I spoke to before wasn't in. I met with a different salesperson. I went to confirm the price. Now they told me it would be about 2,000 dollars more than i was quoted before?"
• "Purchased our Ford Fusion there in 2013. Recently brought in the car for an inspection. Was charged $33.00 for them to install a screw for the battery casing."
• "The only downfall I have is when u get ur car serviced at Haldeman they don't wash ur car."
• "They have permanently lost customers because we cannot trust them after this."