"They were very polite and very helpful and professional."
"Great customer service from the moment I got a call from a young lady by the name of Evianna."
"Everyone I dealt with was very easy going and friendly."
"Juan has OUTSTANDING customer service skills!!!! Great person all around."
"Brandon is an exceptional sales representative, embodying patience and a genuine concern for his customers."
"I am really impressed with customer service I received at City World Ford."
Cons:
"This dealership is unprofessional."
"The customer service is very bad, and after they sell you the car they don’t care about you anymore."
"Juan’s demeanor was not what I expected... His customer service was the absolute worst I have EVER dealt with."
"The service department is horrible. They do not contact you to let you know what’s going on with your car."
"This dealership is completely unprofessional and not understanding of What is going on in the world around them!"
"The staff was rude, liars, and kept me at the dealership for 8 hours."
"The lack of communication is unbelievable, everything is a excuse."
Sales Experience
Pros:
"Pretty good car buying experience as far as they go."
"All in all a smooth transaction, in and out in about 4 hours and we received our plates in the mail a week later."
"Super happy with our new vehicle!"
"Visited this place with my daughter. She traded her vehicle in, received a good price for it."
"Best car dealership experience I ever had in 30+ years!"
"I highly recommend to buy your dream car here !"
"I had a great experience when shopping and picking out my new truck."
Cons:
"First it was good, they seemed friendly. Then the tactics started. Waiting for hours on a deal we already spoke on the phone. Then changed the deal completely."
"Later we found that the car had minor accident which was never reported."
"Despite some shady stuff going on during the signing process, I decided to purchase the vehicle."
"They lie to the clients adding stuff to the loans that they don't previously discuss with the client."
"Prices are very misleading. The online price is way different than the in-store price."
"Stay Away from this dealership big scammers!!"
"I had a terrible experience purchasing a car on this dealership."
Vehicle Quality
Pros:
"Our Expedition was everything we needed for our large family of 6!"
"I received a fair amount for my trade and picked up a new 2021 Expedition Max Limited for a very fair price."
"I just purchased a new Ford Edge truck and was very pleased with the customer service professionalism of Rueben and Juan."
"Every single vehicle I buy will be from this dealership because they worked and worked to get my deal and no one on the team made me feel like I was asking for too much."
"The car is fully loaded with everything and is such a joy to drive."
"I Love my Ford Maverick 2023. It’s really fantastic."
"We had great experience with purchase of a van."
Cons:
"I thought the interior was worn, but turns out they couldn’t even properly detail the car before putting it for sale."
"I have noticed my tires are getting bubbles on the side."
"I drove the car ten miles before the light comes on dealership refused to fix it they reset the check engine light and told I was good to no big issues 2 days later took it to a different dealership to find out it needs turb and transmission."
"Bought a new car and was defective no one helped me out dropped the car over 8times and no solution."
"Within a week, engine light came on. Brakes started squealing."
"It also seemed to me that they don’t care about the condition of the used car they sell."
"When I finally got the car back the inside was absolutely filthy and my driver side window doesn't work."