"Dr. Andres Raud was absolutely amazing. They got us in with an emergency within 24 hours."
"Northside was able to accommodate me and my dog Jasper on 30 minutes notice and took care of him like he was their own dog."
"You receive a follow-up after the visit via email if any issues are found or via phone call if needed."
"Despite their thoroughness, the wait time was minimal, and the appointment moved quickly without feeling rushed."
"They are always extremely responsive."
"From the moment we entered the staff were friendly."
"Everyone at Northside Vet is so nice!! I always feel like my dog is really taken care and in good hands."
Cons:
"I would give this place negative stars. Do not bring your pet here unless you enjoy traumatizing them."
"They refused to take the product back or refund my money."
"Unbelievably rude and unhelpful. Venus on reception is immediately on the upsell and they are three times the price of the vet up the road to just walk through the door."
"The person who is mainly at the front desk is awful. I feel like every time I call he is irritated and so incredibly rude."
"Called to schedule an appointment and the receptionist was not in any mood to help."
"Receptionists can have an attitude in person and over the phone."
"Pretty nasty people on the phone."
Veterinary Care
Pros:
"They also cured my dogs cancer when other vets couldn't figure out what was wrong."
"Dr Maegan and her team are very warm, welcoming, knowledgeable, understanding, helpful and treated myself as well as my dog with so much respect and care."
"The vets are great; Dr Eisner is a bit crunchy but when our dachshund had back issues she gave him two sessions of massage and we haven't had an issue since."
"The staff are very thorough and caring and the Vets there are excellent."
"Their staff is super friendly, genuinely cares about the pets that are brought in."
"All the vets are genuinely invested in giving my pets the best possible care."
"The vet here is such a pro! My dog had a really bad allergy and I had taken him to another vet and they couldn't figure out the reason. But when I brought him here, within 15 minutes the doctor knew exactly what it was!"
Cons:
"He was extremely forceful, basically lifted my dog off the ground by holding his neck."
"Dr. Eisner is consistently rude, accusatory, and spends an incredibly short amount of time with her patients."
"They are only interested in making money and not in the pet's health."
"Northside vet was more interested in making money, than the well being of my Dog."
"This place could be great but they have one or two vets who overcharge on everything and are just bad vets."
"I would like to give Dr. Eisner zero stars for total incompetence."
"Worst vet experience. If you can choose any other veterinary hospital."
Facility
Pros:
"The place is clean, has a warm and welcome feel to it."
"I didn't wait at all when we arrived and the office is nice and clean."
"It's also clean, it doesn’t smell like every other animal, which is helpful for keeping my cat calm in addition to being appreciated by me."
"From the moment I walked in, the cleanliness of the clinic was evident."
"It's a great feeling knowing that our dog will continue to receive such great care from such great people <3"
"The waiting area is small, but not bad at all."
"We love Northside! They've taken care of our cat Lewis since he was a kitten and always treat him with love and care."
Cons:
"One drawback is that the waiting room is small so be prepared to wait outside or wait in your car."
"The intense candle smell trying to cover a dirty waiting room made me sick."
"The wait time is always extensive and they are always overbooked."
"Things get missed because the place is constantly in a state of disarray and the desk staff won't help with anything."
"They never send over paperwork and more than once we've almost been turned away from boarding because they haven't sent over vaccine records."
Cost & Billing
Pros:
"Billing is very reasonable and on par with what we paid in our prior location."
"Costs and care choices are communicated openly with you before you make any commitments."
"Also their fees are reasonable and they will let you know prices upfront."
"The overall cost of the exam/treatment was less than other vets in the area."
"Considering the amount of lab tests and time, the cost was not unreasonable."
Cons:
"The exam visits have inexplicably gone up by $10 with no emails, no verbal warnings it's just now on the bill."
"I felt forced to pay for cremation with no clue how much it even cost."
"Charged me $30 for 1 dose of NexGuard flea and tick prevention. The same product is available online in a 3 pack for $15 a dose."
"Like using rubbing alcohol inside of your pet's cage where there was feces, they will kindly charge you a $5 fee for cleaning it."
"I paid the better part of $1000 to get my dog a few tests (because she was sick), and they have yet to give me the results."
"I was shocked by the totally crass and unprofessional sales tactics they forced upon me at my most vulnerable."
"If you want to be abused and ripped off for your hard earned cash, go here."