"Joe was a great person to have onboard to assist in the entire process."
"Every single person I spoke with went above and beyond to help me out."
"Great dealership and amazing customer service."
"Everyone from the receptionist to the mechanics were very friendly and professional."
"Joe answered every single question we had and made this experience a great one."
"The entire staff makes buying a car easy and convenient, and fast."
"The people at Fred Beans are all so friendly and helpful and do not pressure you to buy from them."
Cons:
"It was very clear that Christophe at fred beans didn’t want anything to do with warranty work."
"When I asked about the random unmarked charges they told me it was for 'service fees'."
"Between the overcharges and the 2+ hours of waiting for a simple job, I won’t be back."
"They didn’t even take my car back until 2:23 pm... I waited for well over an hour... I then waited an additional 20 minutes for them to come get me."
"The advisor Christophe said they are not allowed to give out itemized lists... I would not trust any pricing this dealership gives you."
"The person from the service department did not appear very approachable or interested in hearing the issues were were having with our car."
"Advisors will do anything to avoid warranty work and are not the nicest people."
Pricing and Fees
Pros:
"They offered me a great price compared to their competition and didn't play any of the usual dealer games."
"Scott Shelton was a solid sales professional who takes care of every detail and delivers a fair price."
"No hard sell. Folks were upfront and sold me a good car at a fair price."
"Can’t beat the free state inspection for both vehicles through auto rewards!"
"The dealership had a great selection of vehicles and the one I purchased exceeded my expectations."
"I am very satisfied with my experience at Fred Beans of Exton and would recommend any one to purchase their car there."
"I got a great impression and if I were buying a new car, this dealership would be on my short list."
Cons:
"Don't buy anything here, I bought my first car here, a 2020 Ford edge... I feel scammed, terrible experience with these people who like to take advantage of people, be careful!!"
"They charged me $270 for an oil change and new lug nuts because they supposedly couldn’t get my wheel off."
"When I got the call from the inspection I was shocked to hear it would cost nearly $7000 to fix everything wrong with the truck."
"I have every right to believe that this place price gouges females."
"The reply was getting out a calculator and adding several services together, and telling me $155 and change. Ouch."
"They tried to charge me $4,000 said my vehicle had stop leak put in it and components were contaminated and needed to be replaced."
"I was told I needed brakes all around, the emergency brakes weren’t attached and a hole in the frame which would cost $2000 to repair."
Overall Experience
Pros:
"The negotiations and car buying experience were like no other vehicle purchasing experience I've ever encountered."
"It was like buying a vehicle from a friend."
"With the help of Joey Sarmento my husband and I were able to buy our first brand new SUV together."
"I have been going to Fred Beans Ford West Chester for years... When Fred Beans Ford Exton opened I decided to try their service department since it is closer to home. I found out the service was just as good!"
"I just purchased a brand new Ford F150 Lariat and I couldn't be happier."
"The dealership is crisp, clean and modern."
"Recently purchased a car from Joe. He did an amazing job, and met all our needs."
Cons:
"Don’t waste your time looking for a pre owned vehicle here."
"Buyer beware... After buying two cars from them, we will never return."
"I will NEVER buy another car here from you or to be honest Fred beans again, unless this is made right."
"Couldn't possibly care any less about their customers. UNREAL"
"Unacceptable how do I know that nothing else was stolen or used, completely lying and deceitful people."
"They want to charge you for many additional things and the attention in the service area is very very bad."
"The absolute worst Service Department ever. They don’t care, especially if you didn’t buy from them!"