Fred Beans Ford of Exton Reviews Summary

Category: Ford dealer

Address: 415 W Lincoln Hwy, Exton, PA 19341, USA

Phone: +16103632870

Rating: 4.3
based on 245 reviews.

Customer Service

Pros:

  • "Joe was a great person to have onboard to assist in the entire process."
  • "Every single person I spoke with went above and beyond to help me out."
  • "Great dealership and amazing customer service."
  • "Everyone from the receptionist to the mechanics were very friendly and professional."
  • "Joe answered every single question we had and made this experience a great one."
  • "The entire staff makes buying a car easy and convenient, and fast."
  • "The people at Fred Beans are all so friendly and helpful and do not pressure you to buy from them."

Cons:

  • "It was very clear that Christophe at fred beans didn’t want anything to do with warranty work."
  • "When I asked about the random unmarked charges they told me it was for 'service fees'."
  • "Between the overcharges and the 2+ hours of waiting for a simple job, I won’t be back."
  • "They didn’t even take my car back until 2:23 pm... I waited for well over an hour... I then waited an additional 20 minutes for them to come get me."
  • "The advisor Christophe said they are not allowed to give out itemized lists... I would not trust any pricing this dealership gives you."
  • "The person from the service department did not appear very approachable or interested in hearing the issues were were having with our car."
  • "Advisors will do anything to avoid warranty work and are not the nicest people."

Pricing and Fees

Pros:

  • "They offered me a great price compared to their competition and didn't play any of the usual dealer games."
  • "Scott Shelton was a solid sales professional who takes care of every detail and delivers a fair price."
  • "No hard sell. Folks were upfront and sold me a good car at a fair price."
  • "Can’t beat the free state inspection for both vehicles through auto rewards!"
  • "The dealership had a great selection of vehicles and the one I purchased exceeded my expectations."
  • "I am very satisfied with my experience at Fred Beans of Exton and would recommend any one to purchase their car there."
  • "I got a great impression and if I were buying a new car, this dealership would be on my short list."

Cons:

  • "Don't buy anything here, I bought my first car here, a 2020 Ford edge... I feel scammed, terrible experience with these people who like to take advantage of people, be careful!!"
  • "They charged me $270 for an oil change and new lug nuts because they supposedly couldn’t get my wheel off."
  • "When I got the call from the inspection I was shocked to hear it would cost nearly $7000 to fix everything wrong with the truck."
  • "I have every right to believe that this place price gouges females."
  • "The reply was getting out a calculator and adding several services together, and telling me $155 and change. Ouch."
  • "They tried to charge me $4,000 said my vehicle had stop leak put in it and components were contaminated and needed to be replaced."
  • "I was told I needed brakes all around, the emergency brakes weren’t attached and a hole in the frame which would cost $2000 to repair."

Overall Experience

Pros:

  • "The negotiations and car buying experience were like no other vehicle purchasing experience I've ever encountered."
  • "It was like buying a vehicle from a friend."
  • "With the help of Joey Sarmento my husband and I were able to buy our first brand new SUV together."
  • "I have been going to Fred Beans Ford West Chester for years... When Fred Beans Ford Exton opened I decided to try their service department since it is closer to home. I found out the service was just as good!"
  • "I just purchased a brand new Ford F150 Lariat and I couldn't be happier."
  • "The dealership is crisp, clean and modern."
  • "Recently purchased a car from Joe. He did an amazing job, and met all our needs."

Cons:

  • "Don’t waste your time looking for a pre owned vehicle here."
  • "Buyer beware... After buying two cars from them, we will never return."
  • "I will NEVER buy another car here from you or to be honest Fred beans again, unless this is made right."
  • "Couldn't possibly care any less about their customers. UNREAL"
  • "Unacceptable how do I know that nothing else was stolen or used, completely lying and deceitful people."
  • "They want to charge you for many additional things and the attention in the service area is very very bad."
  • "The absolute worst Service Department ever. They don’t care, especially if you didn’t buy from them!"

Thanks! Your review is awaiting moderation.