Sullivan Motors Inc. Reviews Summary

Customer Service

Pros:

• "Hands down best car buying experience! John was awesome and provided great customer service."
• "John Egbert was the best sales man ever he was quick fast patient funny kind and caring about what car he sold."
• "John made sure that he gave us the best service."
• "John Egbert, great customer service, offered candy and snacks the entire visit."
• "I strongly recommend Sullivan motors and there very helpful and happy staff."
• "Everyone at Sullivan motors is wonderful!!! I had a great experience while purchasing my car."
• "I had the best experience with John Egbert at Sullivan motors, he was patient and very comedian like, very comfortable and extremely glad I was able to get a car today."

Cons:

• "They Get You Into A Contract And Over Charge You."
• "Extremely overpriced. They sell DX fleet vehicles at inflated prices."
• "Worst place in history to buy a car from they change ya payment plans without notice, my car needed a new engine only 60 days after purchasing."
• "They don’t provide loaners, they can get me into another vehicle but I need another down payment plus around $2600 on top of the down payment."
• "Stay away !!"
• "Not only did they not get my into another car, or clear what i owed like i was told, they have RUINED my credit."
• "What kind of company treats their customers like this??? They won’t give her a loaner and she cannot afford to continue to rent cars!!!!"

Vehicle Quality

Pros:

• "They worked with my credit score and was able to put me into a 2018 Toyota!!"
• "The service was great. Was in and out within the hour and I left with a great car that was in great condition."
• "I brought a 2013 Hyundai Elantra from this place back in February best car purchase I’ve made in a while."
• "Bought a car from them last week, had an issue with the battery. Called them up and they brought me right in and set me up with a new battery."
• "The cars on the lot are all in great condition and are checked out thoroughly by the mechanics."
• "I selected a 2016 H. Tucson it was clean low mileage only one previous owner no accidents all around great truck."
• "We have bought 6 vehicles from here couldn’t be more happier with out experiences and especially the staff."

Cons:

• "I bought the car a few weeks later windows stop working battery starts to die breaks go bad tire goes bad."
• "The only time i’ve ever had my car supposedly 'serviced' and my things were stolen out of my vehicle."
• "Some issues with service. New update my insurance company progressive auto renews my insurance every 6 months I received an email from Sullivan that they will interfere with my car starter."
• "Well my car I got from Sullivan’s transmission went."
• "Been with my vehicle for about 5 months I was told all it needed was a new battery, I have had to take it back about 3-4 times for an ongoing issue."
• "They sold us a lemon and now they won’t do right by their mistake."
• "THE ABSOLUTE WORSE! My car been in the shop more than I was able to drive it in less than 6 months of having it."

Purchasing Process

Pros:

• "I just purchased a vehicle from Sullivan Motors today. The purchasing process was made quick and easy by Nick."
• "Ed helped us make our final purchase. He made the process so quick and easy."
• "Jason Granger was amazing at helping me get into a new vehicle."
• "If there was a 10 star option I’d give them 10 stars! I recommend them by far!"
• "Kent did an amazing job working with us today, getting everything handled for us without hassle."
• "Went to Sullivan Motors after a bad experience with another dealership and was impressed with their options and willingness to help me."
• "Jason was amazing! He made the whole process of getting a car super easy!"

Cons:

• "They don’t provide loaners, they can get me into another vehicle but I need another down payment plus around $2600 on top of the down payment."
• "Stay away !!"
• "Not only did they not get my into another car, or clear what i owed like i was told, they have RUINED my credit."
• "What kind of company treats their customers like this??? They won’t give her a loaner and she cannot afford to continue to rent cars!!!!"
• "If she wants another car from them she has to put down ANOTHER down payment!!!!"
• "You Will Be Paying Your Car Off For Years.. They Change The Numbers That You Owe On The Car."
• "Please DO NOT GO TO THIS CAR DEALERSHIP! They Are A SCAM!!!"