NewYorkDress Reviews Summary

Customer Service

Pros:

• "James you saved my life!"
• "James went above and beyond to address all my questions and concerns."
• "Steven Michael is THE stylist you need to see :)"
• "Kim was absolutely awesome! She was very attentive and helped me pick a dress."
• "James was incredibly professional and easy to work with."
• "Jennifer was so helpful and supportive when trying to find a dress for my mom."
• "Steven was extremely helpful and accommodating."

Cons:

• "And lastly, the dresses are extremely expensive. They weren’t in great condition either."
• "They rush you and if you don't find the right dress at that time, you are NOT attractive to them and they leave you aside to continue with the next appointment."
• "We were body shamed more than once."
• "She had extremely little in either of our sizes."
• "The girl that helped us was not welcoming at all; barely cracked a smile and never formerly introduced herself."
• "Unprofessional/bizarre vibes from the staff."
• "The VIRTUAL service IS TERRIBLE an Asian lady is talking to you and she constantly talking to her people in the office, very disrespectful."

Dress Selection

Pros:

• "There were a lot of dresses to pick from."
• "The store had a wide range of dresses to choose from and the staff members like Ericka was extremely helpful."
• "The gowns are stunning, unique, and so fun - we had sizes in our party ranging from 2 - 12 and were all able to try on various gowns."
• "The store has wonderful options and unique dresses."
• "The dress options at the shop were expansive. Lots of textures, styles, and colors!!"
• "They have a wide selection at many price points and a beautiful show room."
• "The dress collection here is beautiful."

Cons:

• "45mins is NOT enough time to look thru the entire showroom and try on the dresses."
• "Online they advertise many styles and show many beautiful dresses but they do NOT have them in the showroom, the publicity is not real & honest."
• "All of their dresses were either size 2s or overly huge. I wish there were a better variety."
• "Unfortunately they did not have a big selection of dresses in larger sizes in store."
• "Very low dress inventory and selection. Dresses were over the top. Very nice sales person but have little help."
• "They don't have the dresses they display and there's no way to have an idea of what size you are is a waste of time."
• "No refund, no returns but they have more than 10.000 dresses????"

Shopping Experience

Pros:

• "This experience was the absolute best! I’ve been to other dress stores and nothing compares to New York Dresses!"
• "The interior is super pretty and the staff were so polite and kind!"
• "The inside of the store is organized in a way where it makes you feel like you’re on Say Yes to the Dress."
• "New York Dress was definitely traveling to Queens from Long Island. It is inside a beautiful new office building and is pretty and spacious and by appointment only."
• "The showroom was comfy and easy to find (and easy street parking!)."
• "The showroom is beautiful, lots of dresses to choose from and a Photo Booth!"
• "The showroom was also amazing from the organization of dresses all the way to the scent."

Cons:

• "Everything felt RUSHED and I was feeling overwhelmed."
• "Felt rushed the whole time there."
• "The only downside is that the time is so limited (45 mins) that you end up feeling rushed."
• "You have 45 minutes to an 1 hour which is very little."
• "In addition the fitting rooms are tiny, extremely hot and have NO MIRRORS!!!"
• "I would not recommend this store because it’s ridiculous to spend $20 for an appointment that I got nothing out of."
• "It’s ridiculous to spend $20 for an appointment that I got nothing out of."