VIP FASHION Reviews Summary

Customer Service

Pros:

• "Service was fantastic, everyone went above and beyond to assist and accommodate."
• "The young ladies working there could not have been more helpful in finding the perfect prom dress for my daughter."
• "Staff are wonderful and very helpful, especially Frida!"
• "The customer service is lovely! All the workers are so sweet and nice!"
• "Edward was the very best!!! So helpful and knowledgeable."
• "Customer Service was great and Store Associates were helpful with choosing a color of my dress that will look fashionable!"
• "The staff were AMAZING and made the experience fun and special for my daughter."

Cons:

• "They were very unprofessional they didn’t communicate at all."
• "The woman abruptly and very rudely asked us to stop trying on dresses."
• "Workers was on their phone, not wanting to help us out."
• "They were very cranky when we started complaining that the measurements that they took were horribly wrong."
• "They are very rude can’t get a word in it’s there word or nothing the worse experience ever."
• "These scammers are RUDE AND UNPROFESSIONAL and have ZERO CUSTOMER SERVICE."
• "The staff never once offered help."

Dress Selection and Quality

Pros:

• "They have an extensive array of dresses in every color and style."
• "Great variety and quite a few in size 0."
• "They have a huge selection of gowns for all occasions."
• "VIP Fashion has by far the largest quince dress selection and multiple designers within a 4 hour drive from RI."
• "This place has beautiful dresses for every occasion!"
• "The dresses themselves are very high quality and they carry unique styles for everyone to enjoy!"
• "Beautiful dresses... wonderful customer service."

Cons:

• "The lighting also makes the store ungodly hot."
• "The dress was falling apart the entire night i had it on."
• "There is a huge selection of dresses but a lot of the material felt cheap."
• "The dress is still not the dress that we had originally ordered but at this point in time there is nothing that i can do about it."
• "However, the style selection was limited and were not what my daughter was in search for in design and brands."
• "Many dresses had beads falling off and loose threads."
• "The dresses appear to be arranged by sizes but unfortunately they are not organized."

Price and Alterations

Pros:

• "The seamstress is unbelievable she is so good and very reasonably."
• "The store also offers alterations for a good price."
• "Traditional Wedding dresses are naturally expensive so they were here, but if you can afford it the quality you will get is well worth the money."

Cons:

• "They had nerve to charge for alterations."
• "They hit me with a $200+ balance for alterations."
• "BUYER BEWARE 😳 I bought a dress here for my niece. The lady said the price is $650.00 probably i was not paying attention however when i reviewed my bill when I got home it said $690.00 plus $55.00 in taxes which made the dress $742.00."
• "Price gouging little girls communion dress."
• "Don’t shop here the fabric is super cheap, the workers are rude and free shoes is limited."
• "They completely ruined the dress with their alterations."
• "They are scammers, they never gave me my daughter's 15th birthday dress."