Camille La Vie Reviews Summary

Customer Service

Pros:

• "The sales person Sylvia (could be wrong) was very helpful."
• "Thank you again, this was our first and definitely not our last time shopping at your store. I will be recommending to all my family and friends."
• "I had an excellent experience with Silvia finding my wedding dress. She was so patient, so good natured to help me find the perfect dress."
• "A lovely employee, LaWanda came over to assist us. She was very knowledgeable, very helpful, and made what could have been just another shopping trip, a fun visit!!"
• "Lawanda Brown was ABSOLUTELY AMAZING. From the time she came over to assist us until the decision."
• "Sylvia helped me picked a dream dress in 15 mins so grateful ❤️❤️ Denise also was so nice and assisting."
• "I had an excellent experience with Lawanda finding my wedding dress."

Cons:

• "The staff are so rude and did not want to help out in anything."
• "The so-called store manager was sooooooo rude and we were so disgusted by her attitude that we left a $400 dress that we were on the verge of buying."
• "Customer service is horrible!! Nice dresses, picked 10 or 11 to try on. But only tried a few, when one of the sales reps got rather rude."
• "The store manage also has a nasty attitude."
• "When I asked for help, people were rude."
• "She was beyond RUDE, DISRESPECTFUL and MOST of all very unprofessional!"
• "The store manager is extremely Rude with a disgusting attitude!"

Store Policy and Management

Pros:

• "According to the manager the woman was dealt with accordingly."
• "She allowed is to exchange the dress for one of equal value."
• "I have recommended this store to several people, it is wonderful to have such a huge selection and service."

Cons:

• "The fitting room rules are ABSURD."
• "Went into this store today to buy a gown with my mini chihuahua who is registered as an emotional support dog and is literally allowed everywhere i go and this store told me to leave because of store policy!"
• "They refuse to hold item even for an hour."
• "Their policy is ridiculous. Thank god we noticed the damages on the dress as we were paying for a 300 dress."
• "Customer Service in this store is terrible. Silvia is horrible about managing the fitting room."
• "The most rudest impolite store to buy a wedding dress or anything."
• "The customer service is horrendous here."

Product Quality

Pros:

• "The dresses are really nice."
• "It was amazing to see the selection, all nicely displayed by color or formality."
• "Good selection of dresses, shoes, and accessories."

Cons:

• "As we were getting ready to pay I noticed the $300 dress had damages to it some of the lacing was falling off and the closures were loose."
• "I tried on over 10 dresses (without one staff member asking if I needed help holding any of them) and every single one was damaged in some way."
• "The dresses were all ripped and dirty."
• "The dresses are so overpriced. I found a dress I somewhat liked and it wasn’t in best condition."
• "The dress was threading and she of the beads and sequences were coming off."
• "Little sister bought a prom gown here. The staff was RUDE and so snobby. Let me tell you that dress looks and smells like it came from a THRIFT STORE."
• "I went to buy my promotional dress and I had a problem with the zipper."