Michelinos Reviews Summary

Food Quality

Pros:

• "WOW every single time! Get the short ribs!"
• "So flavorful and fresh. Well seasoned and not too greasy."
• "The crust is thin and crispy, the sauce is slightly sweet and not overly salted. Good. Pizza."
• "His veal cuts like butter, fish dishes were fresh and delicious, real Italian food."
• "The food is amazing. It's fresh, portions are big and even the half subs can feed two people."
• "The food was incredible, all of my guests commented on how much they loved the food."
• "Recently ordered the grilled salmon and vegetables and it was sinfully delicious."

Cons:

• "I ordered 'meatballs'. I was delivered one single meatball with bread for $3.50."
• "Pizza was like cardboard. Flavorless with cheap ingredients."
• "Also, ordered pizza and they brought an empty box."
• "The calamari I ordered wasn’t bad and was tasty but it was soggy."
• "I asked for a margarita pizza n i got something that was undercooked and look like a salad on top."
• "I ordered a margherita pizza and was given one with no sauce."
• "For 25 dollars you can order a ice cold Hawaii pizza with no sauce and no flavor delivered cold."

Service

Pros:

• "The atmosphere is out of this world and so is the service."
• "Professional chef, prices are fair, quality of food is best and service is great."
• "John the owner is a gem! He accommodated me, my son and a few of my sons friends."
• "Every time I come here there’s always parking, the cashier is always friendly and smiling whenever I call they are always polite."
• "The staff is polite and very accommodating 👍🏻"
• "The owner Jerry and his staff are amazing. Very friendly, welcoming and the ambiance in the restaurant is warm and cozy."
• "Delivery person and woman who took my order were super friendly and kind."

Cons:

• "One star bc the girl who answer the phone for delivery have always every single time bad aptitude."
• "Can’t seem to get orders right. Also takes forever to get food."
• "The food it’s great the service it’s less than expected unfortunately drivers in and out are careless."
• "They make mistakes with the delivery orders constantly."
• "Terrible customer service. We ordered wings and a pizza. We got an empty pizza box."
• "The ladies at the cash point look as if they are not happy with dealing with public."
• "When going to the restaurant to order food the employees are talking between them and ignoring customers when they come in."

Cleanliness and Hygiene

Pros:

• "The place is quite nice and clean comfortable."
• "First time coming here! Redeemed my partners free large birthday pizza without a hassle. Extremely friendly staff and clean environment."
• "The atmosphere is quaint and their 2 dining rooms are just enough to handle a descend crowd."

Cons:

• "Becareful with the young lady cashier she grab the slices of pizza with dirty hand after she receive money from customers."
• "I watched the girl at the register talking peoples payments with gloves on, with the same gloves after touching peoples cards and cash she started rearranging the pizza, garlic knots etc."
• "Cahier female didn't use gloves to touch the food my daughter wanted to take home."
• "Today I ordered my favorite penne vodka with chicken. As I was eating my food I noticed a bug."

Value

Pros:

• "Professional chef, prices are fair, quality of food is best and service is great."
• "You don’t get parking, good customer service, fair prices and quality food all at once every often."
• "Prices were fair and kids and parents were very happy with the food."

Cons:

• "They are rather on the expensive side though."
• "And for $21 is ridiculous."
• "The pizza itself was fresh and tasty but the price was very expensive and to our surprise there were very few toppings added to the large pie which was in fact quite small."

Online and Delivery Experience

Pros:

• "The food is on-time, never late and the delivery person is very polite and respectful."
• "The delivery person is very polite and respectful and that is why I always give a generous tip."

Cons:

• "Talk about having people run in circles. Sad to say that I have more than enough times ordered elsewhere because of their poor and complicated website."
• "My order was placed at 8pm and now its 10:20pm they are closed, and still have yet to eat a bite."
• "I have to wait a really long time to get the order to me."
• "I called to make an order for a philly cheese steak for my husband at work and 2 hours pass my husband calls saying they never came."
• "Took 2 and a half hours for a 12 inch cold turkey sub to get delivered."
• "The delivery driver who either has a faulty phone or is just a terrible at his job did not try to contact me about my delivery, but instead took it for himself."
• "The food was okay after I waited almost 2 and a half hours to get my food."