Johnny Napkins (Union) Reviews Summary

Category: Pizza restaurant

Address: 1424 Morris Ave, Union, NJ 07083, USA

Phone: +19086887500

Rating: 4.4
based on 174 reviews.

Pizza Quality

Pros:

  • "The pizza is great, taste is fresh and never had a disappointment from anything I have ordered from here."
  • "The best variety of pizza slices I’ve ever seen. The garlic knot crust was phenomenal."
  • "Great pizza ! Recommend the upside down pie or any of their other main Italian dishes."
  • "The pizza was so delicious; I had a pepperoni, a penne vodka slice & garlic knots."
  • "Pizza is the best homemade tasting pizza we've had in a long time."
  • "Their pizza is incredible."
  • "This is literally the best pizza I have ever tasted."

Cons:

  • "Took the pizza, came back after 10 min, because it wasn’t fresh"
  • "they didn’t take it back, didn’t replace the pizza, didn’t even take a look if it fresh or not"
  • "And the pizza doesn't even fit in the box and two slices were folded over at the crust and smushed."
  • "Last few pick ups, pizza is undercooked, middle is extremely soggy and slice flops by the crust ‘very bad’."
  • "The very last time orders the pepperoni roll was cold and the cheese was rock solid on the inside. Just gross."
  • "THEY JUST ADD MORE CHEESE TO SLICES THAT WERE ALREADY IN THE OVEN MAKING THE PIZZA HARD AND BURNT"
  • "I Ordered Pizza, waited for 30 minutes... and then they rudely treat me with words this is fresh, we don't care, that all we can say."

Service

Pros:

  • "Everyone I spoke to was great and delivery was right on time, no issues with the order and delivery driver was great!"
  • "I wanted to share how amazing Eric and Gina were to help for my daughter birthday party."
  • "The service was quick and friendly."
  • "Eric really makes sure all customers are taking care of in an orderly and timely manner."
  • "Service is always fast and friendly!"
  • "The staff was friendly & helpful!!!"
  • "The staff are extremely friendly, great customer service and the manager is beyond great."

Cons:

  • "I ordered 3 sodas they only sent 2 but charged me for 3."
  • "Been ordering from this place for the past 7+ years... The challenge is it can take 90+ minutes to get a simple 3 item order delivered on a Monday afternoon."
  • "When I called to just get an update the person (a male) who answered wasn't apologetic at all."
  • "Honestly a terrible experience. Not only did my delivery take 1h45m to get to me. It was incorrect."
  • "Order took 2.5 hours to get here"
  • "I placed a order for 5 platters and only received 2 and when i called they said that the driver only took 1 bag instead of 2..."
  • "Ordered food over an hour ago and still have not received order."

Food Quality

Pros:

  • "The chicken cutlet was amazing, perfect crust and moist. The penne vodka was delicious!"
  • "The taste is amazing .. ingredients are fresh .. i can just say the pizza is unique in some way."
  • "By the way you can also buy their vodka sauce. It taste amazing..."
  • "The pizza selections, paninis, salads, are always top notch."
  • "Their pasta is great, (except the tortellini that's AMAZING!!!), their pizza is good."
  • "Everything is fresh and delicious!!!"
  • "The food is always delicious."

Cons:

  • "Unfortunately, unless your ordering pizza (average), the rest of the food is just okay."
  • "The pasta dishes are subpar however."
  • "The Cavatelli and Broccoli was watery, could have used a little corn starch to thicken."
  • "Wings were overcooked to the point where it felt I was chewing on rubber."
  • "The mozzarella sticks were overcooked and hard to chew, very tough."
  • "Every time I order chicken penne vodka, the chicken is never thoroughly cooked."
  • "The chicken franchisee tasted like vinegar, I dont think they cooked the wine down."

Customer Service

Pros:

  • "FOOD IS SOOO DELICIOUS AND THEIR COURTESY IS EXCEPTIONAL ESPECIALLY WITH BRINGING YOUR FOOD OUT TO YOUR CAR."
  • "Staff are always friendly and polite."
  • "The staff there was helpful and polite."
  • "Eric is amazing don't get rid of him he knows his job."
  • "Delivery was on time and the gentlemen who delivered my food was super nice."
  • "The staff is so nice and friendly."
  • "The atmosphere is warm, nicely decorated and always clean."

Cons:

  • "Love eating here been coming for so many years but today I was in shock what I heard the cashier say to one of the cooks he was trying read order and she said 'it's not like you can read English.'"
  • "Delivery boy arrives looks like hes twelve smelled of alcohol and his feet smelled through his sneakers."
  • "The customer service at the shop is terrible as well"
  • "The girl names mariane had the worst customer service I ever experienced."
  • "Absolutely HORRIBLE customer service experience at lil johns."
  • "Super disappointed with my food!! I have been coming here for years and never got a plate of food like this!!"
  • "I love the food and have been ordering for a couple of years here. But today the female taking the orders had the worst attitude with my wife when picking up our lunch."

Thanks! Your review is awaiting moderation.