"The pizza is great, taste is fresh and never had a disappointment from anything I have ordered from here."
"The best variety of pizza slices I’ve ever seen. The garlic knot crust was phenomenal."
"Great pizza ! Recommend the upside down pie or any of their other main Italian dishes."
"The pizza was so delicious; I had a pepperoni, a penne vodka slice & garlic knots."
"Pizza is the best homemade tasting pizza we've had in a long time."
"Their pizza is incredible."
"This is literally the best pizza I have ever tasted."
Cons:
"Took the pizza, came back after 10 min, because it wasn’t fresh"
"they didn’t take it back, didn’t replace the pizza, didn’t even take a look if it fresh or not"
"And the pizza doesn't even fit in the box and two slices were folded over at the crust and smushed."
"Last few pick ups, pizza is undercooked, middle is extremely soggy and slice flops by the crust ‘very bad’."
"The very last time orders the pepperoni roll was cold and the cheese was rock solid on the inside. Just gross."
"THEY JUST ADD MORE CHEESE TO SLICES THAT WERE ALREADY IN THE OVEN MAKING THE PIZZA HARD AND BURNT"
"I Ordered Pizza, waited for 30 minutes... and then they rudely treat me with words this is fresh, we don't care, that all we can say."
Service
Pros:
"Everyone I spoke to was great and delivery was right on time, no issues with the order and delivery driver was great!"
"I wanted to share how amazing Eric and Gina were to help for my daughter birthday party."
"The service was quick and friendly."
"Eric really makes sure all customers are taking care of in an orderly and timely manner."
"Service is always fast and friendly!"
"The staff was friendly & helpful!!!"
"The staff are extremely friendly, great customer service and the manager is beyond great."
Cons:
"I ordered 3 sodas they only sent 2 but charged me for 3."
"Been ordering from this place for the past 7+ years... The challenge is it can take 90+ minutes to get a simple 3 item order delivered on a Monday afternoon."
"When I called to just get an update the person (a male) who answered wasn't apologetic at all."
"Honestly a terrible experience. Not only did my delivery take 1h45m to get to me. It was incorrect."
"Order took 2.5 hours to get here"
"I placed a order for 5 platters and only received 2 and when i called they said that the driver only took 1 bag instead of 2..."
"Ordered food over an hour ago and still have not received order."
Food Quality
Pros:
"The chicken cutlet was amazing, perfect crust and moist. The penne vodka was delicious!"
"The taste is amazing .. ingredients are fresh .. i can just say the pizza is unique in some way."
"By the way you can also buy their vodka sauce. It taste amazing..."
"The pizza selections, paninis, salads, are always top notch."
"Their pasta is great, (except the tortellini that's AMAZING!!!), their pizza is good."
"Everything is fresh and delicious!!!"
"The food is always delicious."
Cons:
"Unfortunately, unless your ordering pizza (average), the rest of the food is just okay."
"The pasta dishes are subpar however."
"The Cavatelli and Broccoli was watery, could have used a little corn starch to thicken."
"Wings were overcooked to the point where it felt I was chewing on rubber."
"The mozzarella sticks were overcooked and hard to chew, very tough."
"Every time I order chicken penne vodka, the chicken is never thoroughly cooked."
"The chicken franchisee tasted like vinegar, I dont think they cooked the wine down."
Customer Service
Pros:
"FOOD IS SOOO DELICIOUS AND THEIR COURTESY IS EXCEPTIONAL ESPECIALLY WITH BRINGING YOUR FOOD OUT TO YOUR CAR."
"Staff are always friendly and polite."
"The staff there was helpful and polite."
"Eric is amazing don't get rid of him he knows his job."
"Delivery was on time and the gentlemen who delivered my food was super nice."
"The staff is so nice and friendly."
"The atmosphere is warm, nicely decorated and always clean."
Cons:
"Love eating here been coming for so many years but today I was in shock what I heard the cashier say to one of the cooks he was trying read order and she said 'it's not like you can read English.'"
"Delivery boy arrives looks like hes twelve smelled of alcohol and his feet smelled through his sneakers."
"The customer service at the shop is terrible as well"
"The girl names mariane had the worst customer service I ever experienced."
"Absolutely HORRIBLE customer service experience at lil johns."
"Super disappointed with my food!! I have been coming here for years and never got a plate of food like this!!"
"I love the food and have been ordering for a couple of years here. But today the female taking the orders had the worst attitude with my wife when picking up our lunch."