Ana Restaurant/Brick Oven Pizza Reviews Summary

Service

Pros:

• "Service was excellent, friendly, and professional."
• "The service was really great, the servers were constantly checking to make sure everyone had what they needed."
• "Our waitresses were very attentive."
• "Service was excellent. Very attentive."
• "The employees made sure we had everything we needed."
• "The server was really great!"
• "Staff went above and beyond ensuring that our every need was fulfilled."

Cons:

• "Service was really slow."
• "The waitress took 30 minutes to take a drink order and never returned."
• "Service is good but occasionally slow when it comes to getting/paying the check."
• "The staff seemed extremely unorganized and we waited a while before we were even acknowledged."
• "Our waiter was impatient and hovered even though we just got the menu."
• "The service sucked. Waited about 10 minutes to actually get menu."
• "Terrible service sat down and waited 30 minutes with no one asking if we wanted drinks."

Food Quality

Pros:

• "The pizza is fresh with exciting combinations."
• "Our pizza and stromboli were fresh and delicious."
• "Best octopus appetizer. Awesome chicken wings. Pizza was great. Excellent tiramisu and a perfect margarita."
• "Food was off the charts."
• "The fradiablo sauce is so reach that you want to keep eating it 😋."
• "The chicken Marsala and rigatoni with sausage and broccoli rabe were outstanding."
• "The absolute best red sauce. Whether on excellent Pizza or Pasta it's honestly delicious."

Cons:

• "The food is bland and 8/10 times the food is not fresh."
• "Our mussels appetizer was served to us cold."
• "The food was tasteless just plain old horrible."
• "Roasted potatoes and vegetables came out to the table cold."
• "Anti pasto was not good consisted of pickled vegetables and cheap cold cuts over arugula no mozzarella nothing fresh."
• "The Milanese chicken salad which is usually delicious, was inedible."
• "The butternut squash ravioli had some brown red watery sauce, and it had pieces of butternut squash boiled. It was extremely bland."

Management and Staff

Pros:

• "The receptionist/girl taking to-go’s is super sweet."
• "The staff was friendly and attentive."
• "Staff was extremely kind and helpful."
• "Leo, the restaurant owner, is so welcoming."
• "The owner and the staff are so friendly."
• "Great atmosphere!soon as you walk in at Ana Restaurant you get the warm welcome from the staff."
• "JD at the bar is wonderful as well."

Cons:

• "Hire a manager to oversee everything."
• "Need a new waitress or a manager on duty."
• "The manager, who later represented herself as the owner, truly requires communication and customer service training."
• "Great food but very disappointed in a male waiter."
• "Owners used to be on site but they are no where to be found."
• "Management falls flat with deploying a formula that impacts people like you and me."
• "The 'owner' who was very rude."

Atmosphere and Decor

Pros:

• "Nice looking place with a fabulous menu."
• "Their decor was really nice for the season (fall), with country-ish stuff all around."
• "Atmosphere was warm and inviting while the decor was that of a classic family style Italian restaurant."
• "Atmosphere is great -but always busy."
• "The restaurant was empty but large and charming. Cozy fireplace and a rustic type decor."
• "Atmosphere is family friendly, food was great and service was amazing."
• "Nice place and atmosphere."

Cons:

• "Not only were we shoved in a back room on a dirty table, all of the other tables around us were a mess with food left on them."
• "Sat at the bar with the lowest energy bartender ever!"
• "The seating was a bit awkward."
• "Decor is also showing signs of lack of upkeep."
• "Underneath the wall of straight Booth seating you can visibly see all of the food that has been dropped."
• "I'd like to point out how weigh overstuffed this dining room is with tables and people."
• "Don't let the appearance of this mouse infested place and the appetizing menu fool you!"

Value and Pricing

Pros:

• "A great place to eat in Warwick with reasonable pricing in the world we live in today."
• "Reasonable prices too."
• "If you want great food at a reasonable price you have to check this place out."
• "Everything we've eaten here has been wonderful! The service is excellent as is the beautiful atmosphere."
• "Food is very good and many dishes can actually feed two people."
• "Excellent place to eat! I would recommend it the next time you're up there."
• "Highly recommend!!!!"

Cons:

• "Fratello's is not cheap, and is an especially poor value for the quality of food and the portion size."
• "Meh, the pizza was ok, $20 dollars for a 12 inch pie."
• "The $20 dollar antipasto was not good, spent $40 plus Dollars on the order."
• "$70 for pizza delivered a half of a mile away. Totally cold. All of it."
• "New owners are lying on their menu and really just made Fratello’s worse real shame."
• "Why if it's an equal price would you charge me 2.00 extra."
• "Unfortunately Fratello's requested a price different then the app."