Angela's Cake Reviews Summary

Cake Quality

Pros:

• "Cakes are always perfect and moist and the frosting is always amazing and fluffy!"
• "Best Dominican cake I have tried so far in Upper Manhattan."
• "This is AUTHENTIC DOMINICAN CAKE!!!!!!"
• "The cake tasted like it was not fresh like it was done 2 days in advance and it felt hard."
• "Great quality Cake. The original Dominican cake. My favorite is the pineapple with meringue filling."
• "The cake was delicious, the dough was moist. The icing was nice a fluffy and it did not smell like eggs."
• "The cake always comes out soft, moist, and delicious."

Cons:

• "The guava filling was not the guava filling she used to use."
• "The cake we ordered was poorly piped and very poorly decorated and made."
• "Unbelievable, I bought a cake for my kid's and in the middle, I found 🐀 droppings and a rat's head."
• "The filling was gelatinous and artificial tasting and overly sweet."
• "Not so good Dominican cake, paste like, with vanilla and sugar taste in the center that only the frosting try to help fighting a losing battle."
• "The bottom layer was over baked and dry as cardboard."
• "Most times the cakes taste old, dry, and the last one we bought tasted undercooked."

Customer Service

Pros:

• "The people who work here are very friendly and welcoming as well."
• "Very nice people."
• "The staff was friendly and kind."
• "Employee in the front service we're trying their best."
• "Oscar, one of the managers, is very friendly and he will make sure you get the decorations, style and flavor you desire."
• "The workers were friendly."
• "They make you feel welcome. If you want Dominican cake this is where you gotta come."

Cons:

• "Horrible service there system of how to keep track of the cakes is reminder of what color and how much it weighs."
• "Awful service i order a drip cake for my grandson i wasted 45 to order to make sure they understood and boom a attempt to do a drip cake u tell me the awful job dont recommend no one."
• "They don't care about their customers and definitely don't respect their time."
• "Their customer service is incredibly bad."
• "The absolute worst service and everyone has an attitude, not one person there displays good customer service."
• "CUSTOMER SERVICE WAS VERY DISAPPOINTING!!"
• "Cakes are good but the customer service is horrible!!! Always answering the phone with an attitude as if they don’t want to take orders!"

Order Accuracy and Timeliness

Pros:

• "Last cake I ordered... it EXCEEDED my expectations, my son loved it!!!"
• "Best part my order was ready on time and just what I asked for."
• "It was everything that I imagined and the decorations were perfect!"
• "My cake was ready on time, no complaints there."
• "I usually make my order the day of, and they have no issue fulfilling my request."
• "They have NEVER let me down, not even when I order last minute."
• "The slice of cake was so fresh and generous."