NY Bakery and Desserts Reviews Summary

Category: Bakery New York

Address: 512 7th Ave, New York, NY 10018, USA

Phone: +19295079222

Rating: 4.6
based on 193 reviews.

Customer Service

Pros:

  • "The staff are super friendly and could answer any question regarding ingredients."
  • "His hospitality made me fell in love with NY Bakery & Deserts."
  • "Also very helpful and friendly staff!"
  • "Hilal served me, she was very cheerful and helpful."
  • "The staff was nice and helpful, they wrapped the cake carefully."
  • "Had a wonderful experience visiting this bakery, everyone was so warm & welcoming to me & my children."
  • "Definitely the best service I’ve ever received, everyone was so kind and generous."

Cons:

  • "Take a hint and fire whoever is undercutting your business because this experience was enough to make me actively recommend that people not eat/order from here."
  • "What a waste of money and time. Never again."
  • "Horrible delivery service. Ordered from them twice over Ubereats and have more than one hour of delay each time."
  • "I ordered several items and even provided a tip but not only did I receive a wrong order I waited nearly 3 hours to have it delivered."
  • "It doesn’t make sense to deliver your own food if you can follow through. Terrible service and I will never be back."
  • "They never pick up the phone and will send you straight to voicemail."
  • "Worst experience ordering on Uber Eats. No support or care whatsoever."

Food Quality

Pros:

  • "Love this place! I ordered a cake on Uber eats and they packaged it super nice without me even asking."
  • "Best baklava in NYC."
  • "Delicious crème caramel flan."
  • "The Godiva chocolate cheese cake & cannoli chocolate chip cake were outstanding!"
  • "Deserts were delicious. We got a variety including chocolate covered strawberries, strawberry shortcake, tres leche, napoleon, pistachio baklava and it all tasted fantastic."
  • "Best Tiramisu I have ever eaten."
  • "The desserts are very inexpensive for the city."

Cons:

  • "The muffin was so stale I couldn’t even finish the first bite and threw the whole thing away."
  • "Not a great cheesecake, it was just not particularly tasty, nor creamy."
  • "i ordered a 4 inch oreo cake and when i went to cut it, THERE’S LITERALLY MOLD."
  • "The pastry is not my taste and not proportionate to the price."
  • "The chocolate mousse was firm and nothing extraordinary."
  • "The desserts are actually very bad. I had a Napoleon cake and it was extremely sweet."
  • "The food is really gross."

Ambiance & Cleanliness

Pros:

  • "The atmosphere was good."
  • "Aesthetic bakery with pretty decor and the highlight is fondue fountain."
  • "Very comfy seats, quaint shop, clean, great cup of coffee."
  • "A hidden gem in Times Square!"
  • "This place is fantastic, great atmosphere and fun seating in the back annnnd its air conditioned."
  • "The place is very nice and clean."
  • "The decor around the shop was great as well, that's what initially drew us in."

Cons:

  • "It's a chain targeting tourists."
  • "No option to eat in as they don’t have tables."
  • "For coffee you get an empty cup that you can fill with a filthy coffee from a coffee machine in the back."
  • "The cakes didn't look any better either. They have a large assortment of choices but all equally look dry and unappealing."
  • "I did my own shopping without any service, besides someone handing me a tray to walk around with (which actually is more troublesome than helpful)."
  • "The ambiance was ok, good displays and layout, but again missed opportunity."
  • "Everything came in plastic packaging though which was quite disappointing."

Value for Money

Pros:

  • "Worth every penny for the experience."
  • "Love this place! Ve try reasonable priced and super cute dessert shop."
  • "The desserts are very inexpensive for the city."
  • "Prices are affordable, desserts are fresh, daily."
  • "Lots of gluten free and vegan options as well!"
  • "Sweet tooth? Stop on in, tons of options, decent prices, most items are under $10 and are delicious."
  • "Very efficient, helpful, and reasonable prices right in the middle of it all."

Cons:

  • "Got a slice of NY cheesecake and a coffee for 15$."
  • "The desserts were okay, but I thought a bit over priced."
  • "The dessert was overpriced and lacking taste."
  • "I would and will not order from NY Bakery and Desserts bad business very disgusted, dissatisfied, and most certainly disappointed."
  • "It's Times Square so the price is a little expensive."
  • "For $5.00 I expected better quality. Just a complete rip off."
  • "Basically, low quality of pastry and desserts and overpriced compared to Brooklyn pastries and desserts."

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