"The staff are super friendly and could answer any question regarding ingredients."
"His hospitality made me fell in love with NY Bakery & Deserts."
"Also very helpful and friendly staff!"
"Hilal served me, she was very cheerful and helpful."
"The staff was nice and helpful, they wrapped the cake carefully."
"Had a wonderful experience visiting this bakery, everyone was so warm & welcoming to me & my children."
"Definitely the best service I’ve ever received, everyone was so kind and generous."
Cons:
"Take a hint and fire whoever is undercutting your business because this experience was enough to make me actively recommend that people not eat/order from here."
"What a waste of money and time. Never again."
"Horrible delivery service. Ordered from them twice over Ubereats and have more than one hour of delay each time."
"I ordered several items and even provided a tip but not only did I receive a wrong order I waited nearly 3 hours to have it delivered."
"It doesn’t make sense to deliver your own food if you can follow through. Terrible service and I will never be back."
"They never pick up the phone and will send you straight to voicemail."
"Worst experience ordering on Uber Eats. No support or care whatsoever."
Food Quality
Pros:
"Love this place! I ordered a cake on Uber eats and they packaged it super nice without me even asking."
"Best baklava in NYC."
"Delicious crème caramel flan."
"The Godiva chocolate cheese cake & cannoli chocolate chip cake were outstanding!"
"Deserts were delicious. We got a variety including chocolate covered strawberries, strawberry shortcake, tres leche, napoleon, pistachio baklava and it all tasted fantastic."
"Best Tiramisu I have ever eaten."
"The desserts are very inexpensive for the city."
Cons:
"The muffin was so stale I couldn’t even finish the first bite and threw the whole thing away."
"Not a great cheesecake, it was just not particularly tasty, nor creamy."
"i ordered a 4 inch oreo cake and when i went to cut it, THERE’S LITERALLY MOLD."
"The pastry is not my taste and not proportionate to the price."
"The chocolate mousse was firm and nothing extraordinary."
"The desserts are actually very bad. I had a Napoleon cake and it was extremely sweet."
"The food is really gross."
Ambiance & Cleanliness
Pros:
"The atmosphere was good."
"Aesthetic bakery with pretty decor and the highlight is fondue fountain."
"Very comfy seats, quaint shop, clean, great cup of coffee."
"A hidden gem in Times Square!"
"This place is fantastic, great atmosphere and fun seating in the back annnnd its air conditioned."
"The place is very nice and clean."
"The decor around the shop was great as well, that's what initially drew us in."
Cons:
"It's a chain targeting tourists."
"No option to eat in as they don’t have tables."
"For coffee you get an empty cup that you can fill with a filthy coffee from a coffee machine in the back."
"The cakes didn't look any better either. They have a large assortment of choices but all equally look dry and unappealing."
"I did my own shopping without any service, besides someone handing me a tray to walk around with (which actually is more troublesome than helpful)."
"The ambiance was ok, good displays and layout, but again missed opportunity."
"Everything came in plastic packaging though which was quite disappointing."
Value for Money
Pros:
"Worth every penny for the experience."
"Love this place! Ve try reasonable priced and super cute dessert shop."
"The desserts are very inexpensive for the city."
"Prices are affordable, desserts are fresh, daily."
"Lots of gluten free and vegan options as well!"
"Sweet tooth? Stop on in, tons of options, decent prices, most items are under $10 and are delicious."
"Very efficient, helpful, and reasonable prices right in the middle of it all."
Cons:
"Got a slice of NY cheesecake and a coffee for 15$."
"The desserts were okay, but I thought a bit over priced."
"The dessert was overpriced and lacking taste."
"I would and will not order from NY Bakery and Desserts bad business very disgusted, dissatisfied, and most certainly disappointed."
"It's Times Square so the price is a little expensive."
"For $5.00 I expected better quality. Just a complete rip off."
"Basically, low quality of pastry and desserts and overpriced compared to Brooklyn pastries and desserts."