"Customer service is excellent - lightning fast and yet attentive."
"Regarding the staff they always go above and beyond, they even go as far as to remember your name."
"The staff is patient, helpful, and attentive."
"Staff is all so friendly too."
"The retail staff were amazing and provided quick service."
"Wonderful staff and quite pleasant."
"The staff are super friendly."
Cons:
"Service can be slow and it is a tad expensive."
"I've realized some of the employees that work here are absolutely rude."
"They are served by the weakest link, the staff at the cash register often changes, confuses orders, and is not always friendly."
"The real problem is the service: it is SO SLOW!!"
"I must say I have never seen such horrible service."
"The blonde woman is always rude. She’s rude to the staff. Rude to the customers."
"Servers do not always attend to customers first, which leads to lines and wait times that are longer than necessary."
Atmosphere
Pros:
"This place is worth every dime."
"The cafe is small but cozy."
"Such a cute place! Atmosphere is super cozy and food is delicious!!"
"It's a small coffee shop with a large communal table right in the middle and a couple of tables for two on the side."
"It is situated on the quieter part of Austin St and behind a church, so one can enjoy the goodies this place offers without people frequently looking in on you while you eat or cars honking or passing by every so often."
"The feeling here is communal European, and although not really a waitress driven eatery, it is a great place to be, to eat and to enjoy."
"First of all, wow, this place is just super cozy."
Cons:
"Sidewalk width clearance less than mandatory 8ft and height of outdoor umbrellas way too low whenever it’s sunny."
"I wish the floor plan was larger. It's always crowded."
"Stairs to come in so if with stroller might be tough."
"I also don't appreciate the communal table."
"There's just not enough seating and a sign limits you to 15 minutes."
"When we got to the table the table was filled of crumbs and dirt."
"The place is cozy, there were board games available for use."
Food Quality
Pros:
"Always fresh and delicious."
"The Cuban sandwich has the fluffiest toasted bread and perfect proportions of ham, cheese and pickle."
"Really good baked goods, baugette, crossaint,etc."
"The bread and pastries are sooooo good. And very very fresh."
"These breads are so delicious its addictive."
"The pastries are to die for and the coffee and espresso are just beyond delicious."
"Food is really delicious. The bread and pastries are always fresh."
Cons:
"The croissant and chocolate croissant are deceiving, both in texture and flavor."
"The apple sauce felt uncooked and tasted almost like a raw baby's apple sauce."
"Almost $4 for croissants but No flakiness."
"They rarely have croissants after 11am."
"The eclairs used to be amazing... The shell was stale and brittle. Two dollops of tasteless custard at each end."
"The only thing I don’t give 5 stars is because I love their baguette so much, but sometimes the quality is not consistent."
"The plain croissant I got looked like something you get from Costco."
Pricing
Pros:
"It’s a bit highly priced, but for the quality (and the fact that it’s in NY) it’s understandable!"
"The quality comes with prices to match. Not for the budget minded."
"You get what you pay for and it's quality pastry and service."
"Yes, it is pricey, but it's worth it, at least you're paying for quality not for 'rent' like you would if it's in Manhattan."
"While this isn't a cheap eats, it is extremely good and worth the price."
"Pricey, but worth the indulgence for a fancy cappuccino once in a while."
"Everything is fresh and extremely tasty."
Cons:
"One size caffe latte for $6.50 while comparing to one of my favorite coffeeshop in Manhattan is only $4.50."
"However pricing is quite stiff and I was shocked to pay $7.00 for a chocolate eclair!"
"The baguette is good but not worth $6!"
"Plain croissant was $4.45 which is pretty steep compared to other bakeries."
"Down side is way overpriced."
"Overpriced. 15 bucks for a latte(not even large) and a pretty good (insert pretentious french name) donut."