Paris Baguette Reviews Summary

Customer Service

Pros:

• "Upon entry the clerk welcomed us warmly immediately."
• "Sen and Denny, deserve a recognition here for their superior customer service skills that makes the trip even better."
• "They always provide thoughtful, positive, and efficient service with awesome energy that always puts a big smile on my face."
• "All the employees at this location give a wonderful and excellent service. Especially Danny, he makes a great coffee and gives a good service to the customers."
• "The staff at this location are incredible! They’re super friendly, helpful, and enthusiastic."
• "The service here is beyond amazing!!! Sen and Danny are energetic, funny and truly care for the guests that come into the store."
• "Sen and Danny were absolute homies. Super friendly and willing to help!"

Cons:

• "This new batch of morning people are rude and constantly mess up orders."
• "There's an army of employees working the counter, but half of them are truly rude."
• "The cashier was very rude. Not coming back here ever again."
• "I had such an exceptional bad encounter today that makes it my mission to inform every other customers how bad their customer service is at this location."
• "Customer service could be better, the lady at the front desk had an attitude."
• "The lady that took our order given us wrong order. Not friendly staff."
• "The attitude of the employees was deplorable. No warmth of any kind was offered."

Food Quality

Pros:

• "Stopped here because of the reviews, and they are right, very nice place, very nice food, croissants rule! And staff is awesome."
• "Highly recommend Paris Baguettes!"
• "A wonderful place to get yourself some pastries, breads, etc. The place is also clean. And of course, the food is amazing."
• "Every pastry is adorable and delicious like it's the only thing I've tasted."
• "I love their donuts, especially the fillings - the blueberry one is amazing!"
• "The sandwiches were great."
• "The pastries were very delicious!"

Cons:

• "Food wasn't that great. The desserts were cold and stiff."
• "Unfortunately, the cream filled donut soaked too much oil in it."
• "Pulled them out of the fridge this morning to eat and the strawberries on the croissant were moldy."
• "Very disappointed in the drink I received. Asked for a Macha Late without sugar, but what I got was a cup of extremely sweet milk with green clumps in it."
• "Purchased 2 berry tarts. Looked at them 2 hrs later and they were burnt around the edges."
• "Not a great experience. UNDERSTAFFED, DRY/SUGAR GRITTY PASTRIES, TOO MUCH FLAVORING IN COFFEE."
• "I couldn't finish hard the chocolate fudge without choking on the loose powder."

Cleanliness and Organization

Pros:

• "Everything is freshly made with quality ingredients from what I could tell."
• "The place is spacious and staff are friendly."
• "Paris Baguette is always my favorite, but the staff at this location are incredible!"
• "It’s nice and bright inside, interior is nice."
• "The shops are always really clean and brightly lit and the service is always fast and efficient."
• "Absolutely delicious pastries! Every single item that you can get at Paris Baguette is guaranteed to be delightfully flavorful and a true work of culinary art."
• "Superb array of great pastries. French baking goods plus Japanese style super fancy cakes in the showcase."

Cons:

• "The store is unkempt and dirty... The seating area smells like urine."
• "The boxes are all over the place making this a danger to worker's and the customer."
• "One downside would be that the sitting space tends to be limited - both outside and in."
• "Take down your stupid sidewalk signs. It's a huge waste of space, and only makes me NOT want to shop at your store."
• "The floors or tables weren’t pristine, but there are napkins available to wipe them off."
• "The bread and pastries are not wrapped, and neither are there doors or covers to seal off the display cases, so there are always flies ALL OVER the goods."
• "Signs says it opens at 7 am but the store is hardly ever ready at 7 - shelves are usually empty and not even cash register is on at 7."

Management and Staff Efficiency

Pros:

• "The staff attention was excellent, they were super kind."
• "The real reason I’m a new regular is because of Danny! Above and beyond customer service."
• "They quickly stepped up as good samaritans and wrote down the WiFi and password before asking what my order would be."
• "The Staff very friendly and helpful great customer service it’s very refreshing to see that."
• "Great staff, very friendly and always helpful."
• "Everyone who works here is next-level attentive and friendly."
• "Danny always makes it special for me. He’s extremely hospitable and always has the best choices very helpful."

Cons:

• "It was super busy and very understaffed- only two girls working the front and one of them seemed very unknowledgeable."
• "Never ordering catering from you again! The order was an hour late."
• "I had ordered a cake at 10:15am and got a voicemail confirmation of my order and my cc was charged. But when I went to pick up my cake at 6pm. They said, we don't have it."
• "Really disappointed by the lack of selection of pastries at this location."
• "The pastries are good, but they don't always restock rapidly when they run out."
• "The lines are always long because the staff is mostly doing nothing and laughing/chatting behind the counter."
• "Disappointed. We had placed a catering order for a corporate lunch a week in advance, which gives a generous amount of time to prepare for catering. Unfortunately, the food showed up a whole hour later than was requested."