Address: 1656 Old York Rd, Abington, PA 19001, USA
Phone: +12156593322
Rating: 4.2
based on 119 reviews.
Customer Service
Pros:
"Lee’s Abington not only has the best hoagies and sandwiches they also have the best customer service."
"Very personable staff, both on the phone when ordering and when picking up."
"Sarah who took my order over the phone was professional and polite."
"The folks there are great especially Todd and Doug."
"Customer service is good there is in the area where you can sit in and eat as well as parking on the side and in the rear."
Cons:
"I have been a customer here for many years my entire firm has given this place money and for her to hang up on me as if I wasn’t a paying customer is ridiculous."
"One time, they tried to charge us twice for our food."
"They told me 45 mins. for delivery and it took almost two hours."
"Don’t waste your time trying to get thru we waited on phone 6 minutes then it hung up."
"The tall bald guy making hoagies was extremely rude."
"When I spoke with the manager she said, 'we cook 30lbs of chicken everyone morning I don’t know what your problem is.' How unprofessional."
"Terrible customer service. Told the lady that answered the phone that I Ordered an Italian hoagie and received a tuna sandwich."
Food Quality
Pros:
"The turkey hoagie was simply delicious! Waaaaaay better than Primo and less expensive."
"Their sandwiches were always fresh and the main gift shop at the hospital carried the sandwiches also."
"Excellent quality sandwiches, the bread is delicious."
"Their roll is what separates them from competitors."
"The food is great and always has been."
"Their cheesesteaks are loaded with steak and the fresh rolls are delicious."
"I'm a huge fan of their Italian Hoagies on a seeded roll. Delicious."
Cons:
"I usually don't do reviews but am hugely disappointed and disgusted by this place."
"The food is good, but they always give you the wrong order!"
"Steak wasn’t broken up just sheets of meat dry and tuff."
"Food was good. I had a fairly large order. They got the sizes and cheese wrong."
"Food is disgusting. Roast beef should not crunch."
"I never thought turkey and cheese could be disgusting, they gave me bad onions, lettuce had a weird taste, pickles were slimy and half ingredients missing; just plain ol' disgusting!!!"
"I just wanted a GOOD Italian hoagie, well probably would have made out better at WAWA... NO Italian flavor at all, just lunch meat n bread!!"
Price and Value
Pros:
"The turkey hoagie was simply delicious! Waaaaaay better than Primo and less expensive."
"Placed order over the phone during Wednesday happy hour and got a special price."
"Their prices are competitive, but they serve top of the line ingredients."
Cons:
"Too expensive! $15 for a steak, small fries and fountain soda."
"Very expensive. Over 20 dollars for 10 wings and a cheese steak."
"Prices are totally insane, through the roof, inflation is one thing but taking advantage of people is another."
"But this websites prices are wrong...we were charged $18."
"I was charged $12 for a chicken tender platter and when I called to ask the man who answered the phone RUDELY told me prices are subject to change."
"Also a 1/3 hoagie cost what the half use to be. They increased the price of half and whole by $4 and $6."
"Also I feel the prices for just cheese should be less than other ones since meat costs more."
Cleanliness and Atmosphere
Pros:
"The dining room, waiting area is spacious/kept clean/has a TV for customers."
"Nice and clean I really appreciate that."
"March 2023, just got my great tuna hoagie & saw that Lee's refurbished the whole place. Its bright, clean & all new booths & tables."
"The inside is really cozy too since they did the big remodel."
"Wonderful service good workers and nice and clean I really appreciate that."
Cons:
"Check out how dirty and disgusting the floor is."
"The hoagie maker...never changing his food server gloves, so it all gets spread from phone and cash register, and back again, utterly disgusting to watch."
"Mediocre and not clean at all. The floors were dirty. The bathrooms were dirty."
"I found a piece of plastic glove in the bottom of my salad."
Order Accuracy and Delivery
Pros:
"Ordered party tray for 12-15 people for Eagles first playoff game... Great food and great service."
"They offer a great selection and are quick to fulfill orders (even if it’s a last minute one)."
"I call ahead and upon arrival my food is ready. Quick service and very courteous."
"Had a large order that was delivered on time yesterday."
"Order arrived correct and on time."
Cons:
"The food is good, but they always give you the wrong order!"
"They told me 45 mins. for delivery and it took almost two hours."
"I placed an order using Grubhub. After waiting for an hour and a half for the delivery I called them to get an eta. I was told that they received my order and just decided not to make my food."
"When I ordered my hoagie on 2 separate occasions and was specific on the items I wanted included, a few items were not on the hoagie when I got home."
"It took them almost two hours to deliver this food."
"Ordered food which took an hour to deliver, cold and soggy."
"Me and the boys were having a kickback watching football all day. Ordered food at half time and they got all the orders messed up."