Lee's Hoagie House Reviews Summary

Category: Restaurant

Address: 1656 Old York Rd, Abington, PA 19001, USA

Phone: +12156593322

Rating: 4.2
based on 119 reviews.

Customer Service

Pros:

  • "Lee’s Abington not only has the best hoagies and sandwiches they also have the best customer service."
  • "Very personable staff, both on the phone when ordering and when picking up."
  • "Sarah who took my order over the phone was professional and polite."
  • "The folks there are great especially Todd and Doug."
  • "Customer service is good there is in the area where you can sit in and eat as well as parking on the side and in the rear."

Cons:

  • "I have been a customer here for many years my entire firm has given this place money and for her to hang up on me as if I wasn’t a paying customer is ridiculous."
  • "One time, they tried to charge us twice for our food."
  • "They told me 45 mins. for delivery and it took almost two hours."
  • "Don’t waste your time trying to get thru we waited on phone 6 minutes then it hung up."
  • "The tall bald guy making hoagies was extremely rude."
  • "When I spoke with the manager she said, 'we cook 30lbs of chicken everyone morning I don’t know what your problem is.' How unprofessional."
  • "Terrible customer service. Told the lady that answered the phone that I Ordered an Italian hoagie and received a tuna sandwich."

Food Quality

Pros:

  • "The turkey hoagie was simply delicious! Waaaaaay better than Primo and less expensive."
  • "Their sandwiches were always fresh and the main gift shop at the hospital carried the sandwiches also."
  • "Excellent quality sandwiches, the bread is delicious."
  • "Their roll is what separates them from competitors."
  • "The food is great and always has been."
  • "Their cheesesteaks are loaded with steak and the fresh rolls are delicious."
  • "I'm a huge fan of their Italian Hoagies on a seeded roll. Delicious."

Cons:

  • "I usually don't do reviews but am hugely disappointed and disgusted by this place."
  • "The food is good, but they always give you the wrong order!"
  • "Steak wasn’t broken up just sheets of meat dry and tuff."
  • "Food was good. I had a fairly large order. They got the sizes and cheese wrong."
  • "Food is disgusting. Roast beef should not crunch."
  • "I never thought turkey and cheese could be disgusting, they gave me bad onions, lettuce had a weird taste, pickles were slimy and half ingredients missing; just plain ol' disgusting!!!"
  • "I just wanted a GOOD Italian hoagie, well probably would have made out better at WAWA... NO Italian flavor at all, just lunch meat n bread!!"

Price and Value

Pros:

  • "The turkey hoagie was simply delicious! Waaaaaay better than Primo and less expensive."
  • "Placed order over the phone during Wednesday happy hour and got a special price."
  • "Their prices are competitive, but they serve top of the line ingredients."

Cons:

  • "Too expensive! $15 for a steak, small fries and fountain soda."
  • "Very expensive. Over 20 dollars for 10 wings and a cheese steak."
  • "Prices are totally insane, through the roof, inflation is one thing but taking advantage of people is another."
  • "But this websites prices are wrong...we were charged $18."
  • "I was charged $12 for a chicken tender platter and when I called to ask the man who answered the phone RUDELY told me prices are subject to change."
  • "Also a 1/3 hoagie cost what the half use to be. They increased the price of half and whole by $4 and $6."
  • "Also I feel the prices for just cheese should be less than other ones since meat costs more."

Cleanliness and Atmosphere

Pros:

  • "The dining room, waiting area is spacious/kept clean/has a TV for customers."
  • "Nice and clean I really appreciate that."
  • "March 2023, just got my great tuna hoagie & saw that Lee's refurbished the whole place. Its bright, clean & all new booths & tables."
  • "The inside is really cozy too since they did the big remodel."
  • "Wonderful service good workers and nice and clean I really appreciate that."

Cons:

  • "Check out how dirty and disgusting the floor is."
  • "The hoagie maker...never changing his food server gloves, so it all gets spread from phone and cash register, and back again, utterly disgusting to watch."
  • "Mediocre and not clean at all. The floors were dirty. The bathrooms were dirty."
  • "I found a piece of plastic glove in the bottom of my salad."

Order Accuracy and Delivery

Pros:

  • "Ordered party tray for 12-15 people for Eagles first playoff game... Great food and great service."
  • "They offer a great selection and are quick to fulfill orders (even if it’s a last minute one)."
  • "I call ahead and upon arrival my food is ready. Quick service and very courteous."
  • "Had a large order that was delivered on time yesterday."
  • "Order arrived correct and on time."

Cons:

  • "The food is good, but they always give you the wrong order!"
  • "They told me 45 mins. for delivery and it took almost two hours."
  • "I placed an order using Grubhub. After waiting for an hour and a half for the delivery I called them to get an eta. I was told that they received my order and just decided not to make my food."
  • "When I ordered my hoagie on 2 separate occasions and was specific on the items I wanted included, a few items were not on the hoagie when I got home."
  • "It took them almost two hours to deliver this food."
  • "Ordered food which took an hour to deliver, cold and soggy."
  • "Me and the boys were having a kickback watching football all day. Ordered food at half time and they got all the orders messed up."

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