"Everyone was extremely friendly and they gave out free samples of the DKA which is a unique pastry and very delicious."
"The service is really good. Service gets 5* from my family 👌👌👌"
"Service is amazing, and atmosphere inside is also very nice and warmy."
"The person taking my order was very courteous and friendly."
"The staff is friendly, knowledgeable, and always willing to help you choose the perfect treat."
"I found the servers to be very polite and chatty."
"The staff at Dominique Ansel Bakery is friendly and knowledgeable, always ready to guide you through their mouthwatering selection."
Cons:
"However, knocking off a star because the staff member that served us was incredibly unhelpful and unfriendly."
"I understand it’s very busy but a warm welcoming atmosphere would be great than annoying attitude the staff shows(at least what I felt)."
"Staff can be sharp (but not rude) due to the high demand they are willing to."
"BUT I would like to say the staff is a little bit not in a good attitude..."
"It’s staff were very orderly and efficient, verging on the robotic."
"Have had a few times where I pre-ordered my cronuts only to wait 10min being ignored for pick up."
"IT'S A TERRIBLE EXPERIENCE!!! I went to this store this morning and bought 3 pastries in total... When I asked the staff, It's not crispy outside, She just said: 'okay, i could help you to warm it.'"
Atmosphere & Cleanliness
Pros:
"The atmosphere is warm and inviting, with charming décor that makes you feel like you’ve stepped into a European patisserie."
"The atmosphere and vibe inside is also very cute and the staff are all super kind and welcoming."
"There're also indoor seating in the back (yard)of the bakery - rare because most New York bakeries have no seating and you have to eat outside."
"The back seating area has great coffee shop vibes, looking onto more seating outdoors with vines growing up an overhead trellis."
"They have a cute little garden in the area you can sit and enjoy your treats too!"
"The place has a nice sitting area in the back."
"They have plenty of seating and we sat in the back patio."
Cons:
"The cafe is a little shabby inside - just very busy and not well maintained or cleaned."
"We sat at the backyard which was totally neglected by the staff."
"The birds in the covered outdoor seating area feeld a bit unhygienic."
"Patio looks somewhat nice but has lots of trash and the tables are very wobbly."
"The place isn't clean, which I would expect from the high-end prices."
"Tables too closed together and needs to be cleaned least sometimes."
"I kid you not: a bird pooped on my head. Beware of the outer indoor dining area!"
Food Quality
Pros:
"I ordered ahead and was able to just walk in and pick up my stuff - been dreaming about the cronuts for years and finally had them - they are so good."
"The DKA was really good."
"Our favorite was the Maple French Toast, because the texture was soft inside with crispy layer and the topping was rich & delicate."
"We also love the price worthy Almond Croissant, which was huge in portion with amazingly satisfying flavors."
"Perfectly flakey and gooey with filling!"
"The Cronuts we're great, had to try them after all the hype."
"Simply spectacular and well worth the wait."
Cons:
"The most disappointing thing I've done in NY. Went with big expectations, but the cronut tasted was blunt, no taste at all."
"The cronut was not as crispy and delicious as we had a few years ago."
"Cronut and croissant were OK, nothing I'd get in line for."
"It was very sweet and more croissant-ish than doughnut."
"Unclean atmosphere seems to have affected the pastries I got."
"The cronut is overhyped i was not a big fan of."
"The much-hyped cronut, often regarded as their star product, unfortunately turned out to be quite mediocre."