Kossar's Bagels & Bialys Reviews Summary

Category: Bakery New York

Address: 367 Grand St, New York, NY 10002, USA

Phone: +12124734810

Rating: 4.0
based on 206 reviews.

Service

Pros:

  • "The guy who prepares the bagel orders was nice and friendly."
  • "Everyone behind the counter was friendly even with it being crazy busy."
  • "Super friendly and kind staff member helped me choose a bag of delicious chocolate rugelach."
  • "Staff was super friendly and helped me choose what to eat."
  • "The staff has been terrific, cordial and pleasant."
  • "They are fast and efficient and the people who work here are kind as well."
  • "The guys in there were so friendly and the best service experience I have had in New York City."

Cons:

  • "Service is ok, but not particularly friendly."
  • "Service wasn't the best. Staff were quite rude and didn't seem to know they were doing."
  • "The woman in the front counter has an attitude problem."
  • "Staff isn’t very friendly, very cold and sterile vibe."
  • "Service is a little slow and wonky."
  • "Service was terrible, we were a party of 3 ordering 3 sandwiches and they took our first 2 orders, made the sandwiches, helped 2 other customers with random things, then took our 3rd order."
  • "Customer service was awful you have no system."

Management

Pros:

  • "Maria is a GEM- & the event we had for our important meeting at 3Eleven Only could have been completed by her competency and attention to detail!"
  • "Management start paying all workers at kossar more and give them health benefits!"

Cons:

  • "It’s such a shame that this storied institution is marred by managerial incompetence."
  • "This place needs to be better managed."
  • "For the new management, you got rid of all your good, experienced counter people who worked well together and replaced them with more people who produce less."
  • "The new owners switched out the Acme Lox to a cheaper brand but still charge the same ridiculous price for it."
  • "This once great bagel place has lately been hamstrung by inept and inattentive staff."
  • "Unfortunately, this is not the Kosser's I remembered and loved so much. They increased the technology, cut back on employees, lowered standard of service and raised their prices."
  • "Since they have redone it however the service is some of the worst in the city."

Food Quality

Pros:

  • "If you want to sink your teeth in the best bialys ever, get a Kossar's bialy hot & fresh out of the oven."
  • "One of the best bagel places I've tried in NYC."
  • "The classic is straight up amazing - all ingredients are fresh, and they don’t skimp on any ingredients."
  • "Dense. Chewy. Real bagels, not the insubstantial small things they’ve morphed into when mass-manufactured."
  • "Went crazy over the lox sandwich and bacon/egg/cheese sandwiches on everything bagels."
  • "Had a delicious egg, cheese, and bacon on an onion bagel."
  • "I got French toast and it was the beeeeeeest I've ever had."

Cons:

  • "Bagels and bialys aren’t good by NYC standards and are actually small. Much better bagels in the neighborhood."
  • "Yesterday I bought a dozen and they were dense and firm and stale."
  • "The bialys are cakey and puffed up; too dense and floury; lacked onions of any consequence in the center; flavorless."
  • "We both feel the bialys were undercooked and tasteless & the bagels to heavy, dense and tasteless."
  • "The bagel tasted like an Einstein Brothers bagel - no real chew or contrast between the crust and the middle."
  • "The tomatoes taste like they’ve been sitting out for two days, the lox is disgusting."
  • "The bagels were tasteless. The order that came was NOT what I ordered."

Price

Pros:

  • "The price is moderate but welllll worth it!!!!"
  • "Although it’s a little pricier than a bodega, the quality is very good!"

Cons:

  • "12$ is also a bit steep for a sandwich."
  • "Prices seem a bit high for the area."
  • "If you want a cheap bagel or bialy, this is not your place."
  • "For a $6 bagel I expect more 1 thin smear of cream cheese."
  • "Specialty bagel sandwiches are way overpriced."
  • "Can’t believe that a cream cheese bagel and a coffee costs around $10!"
  • "You charging $17 for classic lox bagel and one side is just a bread!"

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