"The guy who prepares the bagel orders was nice and friendly."
"Everyone behind the counter was friendly even with it being crazy busy."
"Super friendly and kind staff member helped me choose a bag of delicious chocolate rugelach."
"Staff was super friendly and helped me choose what to eat."
"The staff has been terrific, cordial and pleasant."
"They are fast and efficient and the people who work here are kind as well."
"The guys in there were so friendly and the best service experience I have had in New York City."
Cons:
"Service is ok, but not particularly friendly."
"Service wasn't the best. Staff were quite rude and didn't seem to know they were doing."
"The woman in the front counter has an attitude problem."
"Staff isn’t very friendly, very cold and sterile vibe."
"Service is a little slow and wonky."
"Service was terrible, we were a party of 3 ordering 3 sandwiches and they took our first 2 orders, made the sandwiches, helped 2 other customers with random things, then took our 3rd order."
"Customer service was awful you have no system."
Management
Pros:
"Maria is a GEM- & the event we had for our important meeting at 3Eleven Only could have been completed by her competency and attention to detail!"
"Management start paying all workers at kossar more and give them health benefits!"
Cons:
"It’s such a shame that this storied institution is marred by managerial incompetence."
"This place needs to be better managed."
"For the new management, you got rid of all your good, experienced counter people who worked well together and replaced them with more people who produce less."
"The new owners switched out the Acme Lox to a cheaper brand but still charge the same ridiculous price for it."
"This once great bagel place has lately been hamstrung by inept and inattentive staff."
"Unfortunately, this is not the Kosser's I remembered and loved so much. They increased the technology, cut back on employees, lowered standard of service and raised their prices."
"Since they have redone it however the service is some of the worst in the city."
Food Quality
Pros:
"If you want to sink your teeth in the best bialys ever, get a Kossar's bialy hot & fresh out of the oven."
"One of the best bagel places I've tried in NYC."
"The classic is straight up amazing - all ingredients are fresh, and they don’t skimp on any ingredients."
"Dense. Chewy. Real bagels, not the insubstantial small things they’ve morphed into when mass-manufactured."
"Went crazy over the lox sandwich and bacon/egg/cheese sandwiches on everything bagels."
"Had a delicious egg, cheese, and bacon on an onion bagel."
"I got French toast and it was the beeeeeeest I've ever had."
Cons:
"Bagels and bialys aren’t good by NYC standards and are actually small. Much better bagels in the neighborhood."
"Yesterday I bought a dozen and they were dense and firm and stale."
"The bialys are cakey and puffed up; too dense and floury; lacked onions of any consequence in the center; flavorless."
"We both feel the bialys were undercooked and tasteless & the bagels to heavy, dense and tasteless."
"The bagel tasted like an Einstein Brothers bagel - no real chew or contrast between the crust and the middle."
"The tomatoes taste like they’ve been sitting out for two days, the lox is disgusting."
"The bagels were tasteless. The order that came was NOT what I ordered."
Price
Pros:
"The price is moderate but welllll worth it!!!!"
"Although it’s a little pricier than a bodega, the quality is very good!"
Cons:
"12$ is also a bit steep for a sandwich."
"Prices seem a bit high for the area."
"If you want a cheap bagel or bialy, this is not your place."
"For a $6 bagel I expect more 1 thin smear of cream cheese."
"Specialty bagel sandwiches are way overpriced."
"Can’t believe that a cream cheese bagel and a coffee costs around $10!"
"You charging $17 for classic lox bagel and one side is just a bread!"