"The quality is def a win here, especially at a reasonable price."
"For $14, it's an excellent price and it's perfect for our family of four- loved by the seniors and the millennials alike!"
"Price is very reasonable in my opinion, I believe it’s $12 for a cake."
"This place is not too expensive for a shareable cake."
"Their prices are reliable and the place is very clean."
"The portions are relatively large for the price which isn't cheap but isn't over pricey."
Cons:
"The cakes are a little pricey but they’re very soft and airy!"
"Albeit it seems a little pricey."
"Over priced!"
"Horribly overpriced for a 6 inch cake. Not worth the time or money spent."
"We would not have bought either one at their regular price (which comes close to $35 for a (rather small) regular cheesecake, and more for the flavored options)."
"Price is quite steep for the size though."
"Prices are a bit on the high end for the size/portion of the food."
Service
Pros:
"The employees here are very kind, friendly, and passionate about the products they are selling."
"Employees are very friendly."
"Also the employees were very kind and helpful. Definitely appreciated the tip about keeping the cream puff cold."
"Staff was helpful and friendly."
"The staff is super efficient and helpful. They helped my wife and I with a catering order."
"Staff were very nice to have kept one cake reserved for me as they are super busy and I was stuck in Manhattan traffic :("
"The staff was patient and kindly explained each of the products since I was not familiar with all of their products."
Cons:
"The young man who packed my order did not even close the box or secure the edges of it."
"I downgrade this place 1 star because a girl at the checkout counter was rude to me once just because I asked if there’s any discount since I brought 4 cakes at one time."
"Customer service is as bad and terrible as it can get."
"I find this behavior by the staff unacceptable."
"The service was crap though."
"The guy, her coworker, was ridiculously condescending, berating her for her error and treating her in a way that was entirely unprofessional, much less acceptable in front of customers."
"I tipped them good too, but they have a lazy staff."
Quality & Taste
Pros:
"The cream puffs were absolutely incredible."
"The bouncy cheesecakes are very fluffy, light, moist, and lightly sweet."
"I love all the flavors. I bought different flavors for different occasions and I feel I did perfectly."
"The cheesecake is perfect. Light, airy, and not too sweet."
"The cheesecake was light and not overly sweet, and just perfectly delicious."
"Both were light and delicious but the milk was definitely better."
"The cream was delicious and unlike many places, they were very generous with it."
Cons:
"Then I tried the Pistachio puff. I did not like that one as much."
"Not going to ruin their reviews but didn't love the cheesecake tbh, prefer a real new York style dense one."
"The flavor however was very bland and had a subtle but noticeable egg-like taste."
"But not recommending the bigger ones with flavors like green tea and strawberry. They aren’t as delicious as they look like, kind of disappointed."
"The Ube cream puff was okay. It didn’t really taste much different than any other cream puff."
"Their tart's tasted a little weird for my taste."
"Pistachio cream puff tasted so flavorless and artificial, I stopped after one bite."
Ambiance & Convenience
Pros:
"Small cute place, friendly staff, serve quick as cakes already cut & packed, can pay with card."
"You know the place is really good if you see a long line every visit."
"The service was super fast. We were out in less than 2 minutes."
"Pick-up process is quick, it doesn’t take much time if you want to preorder online for pick-up."
"This is perfect dessert spot if you're looking for something light and fresh."
"Super light, fluffy, and delicious tasting Japanese souffle cheesecake!"
"The cakes are so fresh and delicious."
Cons:
"Located inside a very small shop, not much room for customers."
"It was a shame, we just wanted to try the jiggly cheesecake but they only serve whole cakes for around $20! What tourist would buy that? Also, it’s tiny and you can’t sit down."
"The shop is quite small and there isn't a place to sit to eat your cake. It's more of a shop and go kind of place."
"Note that you can't really eat there and that you will be taking your stuff to go."
"The shop is very small. There is only enough space to order, you shouldn’t be expecting to eat the cakes here."
"I wish they had seat to sit but since Covid, many of small place especially, Asian place still strictly follow the prototype of protection so no drinking or eating in the bakery."
"However their original bouncy cake was only enjoyable when fresh."