"As soon as either one of them see me they start working on my usual and have it ready for me by the time I get to the register."
"Service was quick and helpful, so many yummee looking choices made it hard to choose."
"The service is fast and fairly friendly."
"Friendly staff."
"The employee at the cashier counter showed good customer service skills and gracefully answered my question."
"Staff are incredibly efficient and courteous, even when it’s so busy!"
Cons:
"Rude vendor."
"The lady taking orders must hate her job AND her life, very impatient and just plain rude."
"What a joke."
"The Lady at the coffee making station and check out are extremely rude."
"Absolutely awful staff."
"Employees at Zaro’s location in Grand Central across from RiteAide are rude in-educated people who look down and talk down to customers."
"WORST attitude from guy preparing the food."
Food Quality
Pros:
"They were crisp on the outside, tender and fluffy on the inside."
"It is great bread."
"Absolutely delicious rye bread. RECEIVED IT AS A GIFT... it was wonderful."
"These cookies were absolutely amazing!!! I went back a second time before traveling home."
"On our trip to NYC We stopped at zaros on the run the first night and fell in love with their bagels and cream cheese."
"Best Bagels in NYC."
"All the food Zaro's offers is fresh and the staff moves quick knowing everyone is in a hurry."
Cons:
"I’ve only tried this place once but it seems like mediocre baked goods disguised as gourmet."
"The chocolate croissant is dry and stale!"
"The cookie and icing were both dry and the cookie was thick and gluey."
"This croissant cannot be worth more than $3."
"The pretzel was cold and stale."
"Had a spinach and cheese croissant for a lunch on the go and it was disgustingly soggy."
"Today, I ordered a muffin and after already having handed the cashier my card, dozens of flies dispersed as my muffin was picked up and handed to me."
Price and Value
Pros:
"The great taste soundly justifies the higher prices."
"Prices are a bit high, but I would guess the rent is high too, since they are located inside Grand Central."
"The sweetest staff. I forgot my wallet at home and before realizing picked out a water bottle and cupcake, when realized I had no money on me I told them embarrassingly and the women helping me just said I can keep the cupcake and pay another time."
Cons:
"Way overpriced for no reason."
"Just paid 41+ bucks for a latte, two bottles of water and two sandwiches."
"$9.99 for one loaf of rye bread?!! SERIOUSLY?"
"Charged me 18 dollars for one bagel."
"I was forced to make a rushed order decision leading me to pay 15.50 before tip."
"With tax the croissant came out to be around $6."
"I just had the worst black & white cookie I have EVER had."