Island GMC Reviews Summary

Customer Service

Pros:

• "Everyone was so friendly."
• "John the finance guy was so nice and quick with everything as well."
• "Thank you for your great service and support."
• "Everyone there treats you like family! A wonderful experience."
• "Very professional and knowledgeable staff; Intelligent and nice people."
• "The whole team at Island GMC was pleasant to deal with."
• "The service rep Jackie was very polite and very helpful, making my experience as positive as could be."

Cons:

• "The rude (over-tanned, wrinkled) woman in the service area won’t honor the coupon for oil change and tire rotation."
• "She looked at me and talked to me like I’m beneath her."
• "This place is a RIP-OFF!!!"
• "Very bad experience with the new service manager (R) It took 3 weeks for him to give me my truck back…."
• "Buick STATEN ISLAND- you need a better customer service person or you’ll lose customers!"
• "Unprofessional service department management."
• "horrible customer service! dont waste your time! they will lie through their teeth to get you to purchase and they are just trying to push their sales."

Cost & Fees

Pros:

• "I appreciate all the extra help & discounts I received to get my car back working & back with me... So again, thanks guys A1 Service."
• "And finance guy was honest, clear and transparent."
• "It is finally nice to find a car dealership that is honest ..the price they quoted me is the price I paid."

Cons:

• "They charged me 97.79 for just the oil change and 21.70 for tire rotation."
• "They told me I needed to replace a part for $900 that is about $100 after market."
• "Then they proceeded to overcharge all the out of pocket costs."
• "The whole bill was 453and change for and oil change tire rotation and 2 filters."
• "And to add to the matter, they performed a 4-wheel alignment without my permission and charged double what i could have paid anywhere else!!!"
• "The coupons are total scam and the service reception is a big LIAR!"
• "They overcharged the hell out of the job that was charged to the warranty."

Professionalism

Pros:

• "He was knowledgeable, patient, and friendly."
• "Rob was a very helpful and knowledgeable salesman."
• "Fred, the gentleman who helped us, definitely made the trip worthwhile."
• "John is the most professional, service, honest and kind person you will meet."
• "The two ladies that work at the service department front desk are super professional and helpful, thank you so much to both of them."
• "Carlos is such a wonderful person and put my mind to ease."
• "Patricia the saleswoman was wonderful."

Cons:

• "Had an 8am appointment but no one was there to receive my car."
• "Very unprofessional my car is only one year old. Already engine transmission failure."
• "BIG DISCONNECT between service and sales."
• "New service manager is a condescending jerk."
• "Incompetent and extremely rude."
• "NO COMMUNICATION AT ALL."
• "Don't waste your time dealing with these people!"

Repair & Maintenance Quality

Pros:

• "He was able to correct the issue and I was very happy with the outcome."
• "Billy the mechanic treated my car with respect and fixed all the issues my car needed."
• "Kenny the mechanic came out and fully explained the issues I have with the truck."
• "They corrected my issues, and I received my vehicle back better than before."
• "My vehicle was diagnosed and a part needed to be ordered... the part was installed quickly and now works as it should."
• "Excellent service dept. ordered a part for a recall I didn't know about."
• "I have owned or leased several vehicles in the past and will say that this was by far the best experience that I've ever had obtaining a new car."