INFINITI City of Queens Reviews Summary

Customer Service

Pros:

• "I wanted to let you know that I had a wonderfully pleasant visit today."
• "The moment I walked in I was acknowledged and set up for an appointment by the manager Greg."
• "Staff are very friendly, the Valet Parking is excellent, Sales Person Brian come up to me and Show me the car I was interested in."
• "I am sooooo happy with my decision. Thanks again for everything Brian and Greg!"
• "The entire Infiniti team has taken care of me over the last year since I bought my new car from them."
• "I don’t normally take time to write a review but I felt my experience at Infiniti of Bayside needed to be heard."
• "Everyone at this dealership was amazing and so friendly!"

Cons:

• "Abysmal service as others have noted in the reviews."
• "Manager rude did not even come at all the the room to speak or negotiate."
• "I WILL NEVER DO WORK WITH THEM AGAIN."
• "Will never visit this dealership for the service."
• "I want to give them zero reviews. Everyone beware."
• "This dealership is a rip off. Do not go here ever."
• "The service was slow and lacked the attention I'm used to."

Vehicle Service and Maintenance

Pros:

• "They worked closely with us to secure a good deal on the Infiniti QX60, accommodating our budget."
• "Have nothing but good things to say about Marvin and Eric at Infiniti of Bayside. I had three tires with bubbles that were ordered and replaced in one day."
• "Great service. Alignment made a huge improvement and I was only there for about half the time they told me I should expect to wait."
• "They replaced it under warranty for me."
• "we went in for a quick oil change, everything was done fast and thoroughly!"
• "All services were completed and I left feeling confident that my vehicle was in good order."
• "Excellent service department ERIC helped me and he was amazing."

Cons:

• "The brakes are badly repaired, after taking it through the recall it has a sound from the abs pump, the battery is leaking since I bought the car."
• "Beware of last minute mark ups and unexpected price spikes in moments."
• "Upon further inspection they swore my front 2 tires needed to be changed and wheel alignment was required."
• "Asked them to change key fob battery while i was getting an oil change and they caused the key fob to lose connection to the car."
• "The mechanics are terrible. Management don't have control over them at all."
• "A simple oil change turned to be a disaster, wrong oil filter."
• "Overfilling the oil pan (deepstick way over the mark)."

Sales Experience

Pros:

• "I would highly recommended Infiniti of Bayside if you’re in the market for a new or preowned vehicle."
• "I would highly recommend him to anyone in search of a new car."
• "It was a smooth and effortless transaction."
• "I would recommend this dealership to ALL my friends and family members."
• "I received top notch service from salesman Donald You."
• "The deal we worked out was the same deal i signed a couple of hours later, no addons or hidden fees."
• "I had a wonderful experience at this dealership."

Cons:

• "I want to say thank you to the entire staff of Infiniti city of queens and Donald my sales person for an exceptional experience and purchase of my new QX60. From beginning to end everything has been phenomenal ✨️"
• "Went to take my battery back to Costco after my mechanic and me installed the new battery only to find someone at bayside stole my Costco battery and charged an old infinity battery and put it in my car."
• "I purchased a preowned vehicle from this dealership few years ago and first the sales rep didn’t honor the internet price, then along with the finance guy tried to increase the sale price."
• "Wouldn’t recommend coming here and giving them your business. Buying the vehicle went smoothly but once you come back for service they act like you owe them money."
• "The car I wanted, the Dealership didn't have the Title for. So why offer it for sale?"
• "Please don't get your car repaired here when you don't quite understand what's wrong with your car."
• "No one would give me the information on what I needed to purchase the vehicle."