Plaza Auto Mall Reviews Summary

Customer Service

Pros:

• "Keshawn... was very professional, and full of information."
• "With Gisselle's help I got exactly what I wanted."
• "Bri was an amazing help when it came to deciding what car I was getting."
• "Jamal J provided quality service."
• "Thank you Kevin for making my day begin smooth."
• "I'm extremely happy with the Customer service."
• "I had such an easy experience at plaza Kia. General manager Lou was honest and most important quickly got me into the car I wanted."

Cons:

• "Very disappointed with my experience here."
• "Unprofessional and careless with the handling of consumer information."
• "I did not get any help from your salesman today, only received an attitude from him as if he didn't know me."
• "Worst experience I ever had in a dealership, these guys would try to put fear in your heart to forcefully buy a car."
• "Worst dealership experience, we went on Sunday looking for a car we saw on the website, Lester from Hyundai ‘helped us out’ and said the car was at the service department so we couldn’t even see it."
• "This has to be one of the worst car dealers in the history of dealerships."
• "Stay away from Plaza Auto Mall car Dealer!!!"

Sales Personnel

Pros:

• "I just want to promote Lily, leasing consultant at Plaza Honda in Brooklyn!"
• "Ask for Anthony, he is the BEST and when I tell you he’s the BEST he is the BEST!"
• "I just purchased a car with salesperson David Hernandez and I have nothing but a positive experience."
• "I recommend David Hernandez."
• "Jalonie wasn't pushy at all and asked if we wanted to see something in particular."
• "Today I bought my very car...and I couldn't be more happier to had have help from beginning to end with my car dealer Carl Morgan."
• "David Hernandez... His humble and friendly personality eases your mind."

Cons:

• "The salesman who took care of us was very kind, but would keep disappearing to do different odds and ends."
• "Please don’t give business, they never honest, from the salesman to finance manager to manager."
• "So tlc driver beware before you purchase a car from there."
• "They blocked the sidewalk with cars all day."
• "I feel disrespected, taken advantage of, and have had the 1st worst new car buying experience."
• "I truly feel as if Plaza Honda does not care about it's business."
• "This is the worst dealership and my worst First time and last time ever doing business with this dealership."

Dealership Experience

Pros:

• "Had never been to an auto mall before or really understood what it was. Definitely the way to go to have so many different dealers/makes under one roof."
• "We didn’t have to wait months to get the Odyssey and were able to drive it home the same day."
• "It took just a few hours with even the offer of free delivery to my front door!"
• "I love the car, I love service that was provided to us at the time we were there."
• "If you are looking for good service, I highly recommend you this center."
• "I am pleased to say that I am so grateful for the services I received with plaza auto mall!"
• "I highly recommend giving this place a shot whether you're looking to purchase new or pre owned vehicle!"

Cons:

• "They made us wait over an hour while they 'looked for information' about the prices."
• "After signing the paperwork I had to wait FOUR hours for them to get the car cleaned and detailed."
• "Beware of Plaza Auto Mall, a dealership embodying the worst of the automotive industry."
• "Over 10 weeks have passed, and the issue remains unresolved."
• "They delivered the car to my house at an inconvenient time, adding a secret $1100 Tire Warranty to my bill."
• "The car was previously sold to a woman who i guess backed out of the deal shortly."
• "The worst service I have ever received anywhere."