Address: 688 Shrewsbury Ave, Tinton Falls, NJ 07701, USA
Phone: +18482817600
Rating: 4.7
based on 393 reviews.
Customer Service
Pros:
"Tara Lee Mullins who so graciously helped showed me how every single feature worked in the vehicle."
"Our sales person Rich was extremely helpful. Tara explained all the bells and whistles of new technology making it easy to understand."
"Tara was super helpful in getting my new car set up and answering all my questions."
"Alyssa in services went above and beyond to make up for the inconvenience by offering a loaner car and keeping me updated and was honest given the amount of time my car was taking."
"This team goes above & beyond to ensure good service and a happy customer."
"The sales representative, Frantz Napoleon, really listened to my concerns and helped me get past my nervousness."
"Sam Spencer was all you could ask for in a salesman."
Cons:
"I was without a vehicle for at least 3 weeks only to find out they couldn't find anything wrong so they just hung me out to dry."
"I would prefer to leave a negative star. I had an appointment to go test drive a car... I’m ten minutes away after driving over an hour when I get a call that it was just sold."
"The salesperson finally returned only to dismiss myself and my wife with a flippant remark, 'You guys are free to go now.'"
"Poor customer service."
"The salesperson (RICH) I dealt with showed a complete lack of interest in negotiating and seemed disinterested throughout the interaction."
"Between the inability of the service department to answer the phone(Denise) and getting hung up on when you do finally get through, or trying to use any of the services you tack onto your monthly payment because they claim they provide it."
"Went in to look at a used Subaru. The salesperson I was working with was so interested in grabbing another customer that he left me standing in the lot for 25 minutes."
Vehicle Delivery & Condition
Pros:
"The car was delivered a month earlier than expected."
"Nicole Miller, thank you for showing me all the perks and helping me out with remote starter!!!!"
"Thank you Joe Wajda and Tim, Mike L., Tara, Kirk, Rudy, Kristen and Joe(?) for making it an amazing experience with a much better outcome than I have originally hoped!"
"Tara Mullins... spent a half hour to forty five minutes orientating my wife and I to the numerous operating features and options within our new vehicle."
"Alli Mendez sat with me in my new car, and explained the features and settings, and set up the phone link for me."
"Once all the paperwork was signed I met with Tara who helped walk me through my new truck and helped me set it up."
"Tara took us through everything inside the car and made it so easy to start driving."
Cons:
"The car was a bit dirty both inside and out when we picked it up and should have been delivered cleaner."
"We now see a long scratch on the driver side appearing which was not visible when we bought the car."
"World Subaru sold me a $17,000 car with 16 year old tires that were dry rotted, completely bald in some areas, deeply cracked with steel belts visible on the inner shoulders and absolutely unsafe for use on public roads."
"I was never actually contacted to get my 2021 re-detailed. And now unfortunately, ever since they repaired the radio the two USB plugs in the front do not work."
"The vehicle was delivered with a known defect on a used car that was not repaired and not disclosed until AFTER purchase!"
"Overall, everyone was nice. We got a good deal on a 2020 Subaru ascent touring, however, don’t expect your vehicle to be cleaned well."
"Attempting to balance the sound on the speakers is very glitchy and we are not able to get sound out of all speakers at the same time."
Pricing & Financial Services
Pros:
"They already give customers the best price first and there is no need to negotiate."
"Mike Warnock reviewed the finance process and details offered within the protection plan."
"Ron Graybush who did the financial end, and made things easy to understand."
"Michael walked me through the protection services and gladly worked within my budget to get me the most coverage."
"Mike helped me feel calm during these final steps of my purchase. He explained many options for financing my car and presented the different extended warranties available to me."
"Mike Daiello reviewed the finance options and flexibility that World Subaru has to offer."
"The finance representative was really nice and helped us a lot with our payment plan goal."