Lester Glenn Hyundai Toms River Reviews Summary

Category: Car dealer

Address: 386 NJ-37, Toms River, NJ 08753, USA

Phone: +17326914108

Rating: 4.7
based on 566 reviews.

Customer Service

Pros:

  • "It was truly a joy to work with every one of them."
  • "Ryan Johnson No pressure and so very knowledgeable!!!"
  • "Crystal, our sales rep, was wonderful. She was easy to talk to and professional at the same time."
  • "Kayla T was amazing on the phone and made me confident in the ~2 hour drive to reach the location."
  • "JP Dasilva was very patient and helpful with the process."
  • "Everyone was very friendly."
  • "Joe molino in the service department was excellent."

Cons:

  • "I am SICK of LESTER GLENN and i will NOT be leasing another car from them EVER AGAIN."
  • "Glad to never have to deal with this garbage dealership ever again."
  • "Do the mechanics even inspect the car before it is given back to the customer?"
  • "NO service after the sale is made."
  • "Don’t trust their service … brought my car in & after 6 days they finally worked on it… turned out it was part of a Hyundai recall, so no charge HOWEVER, as part of their multi point check the technician found 3 issues that needed to be repaired… OK, after $476. The car was SUPPOSEDLY all good… NOT!!"
  • "The worst service department I've ever dealt with!! Ray McManus is a lying deceiving narcissist."
  • "$700 later my vehicle repeated the problem I bought car in for. Never got a return call. I hate this place!"

Sales Experience

Pros:

  • "We loved our experience at Lester Glenn! We got lucky with our salesman, Jason D. He really understood our all in budget and searched for us accordingly to find us the best option for our growing family."
  • "Sal Cuomo Sr sold me my 2023 Elantra N Line. From start to finish, Sal and the team at Lester Glenn Hyundai made it a smooth and easy process."
  • "Most professional and honest car dealer I have every meet."
  • "I highly recommend her and Lester Glenn Tom's River!"
  • "You’ve gained a customer for life. Thank you again!"
  • "Great experience at Lester Glenn Hyundai, they made the entire process a pleasure (can't always say that about most dealers)."
  • "Very happy with our new white Ioniq 5. And extremely pleased with the customer-friendly service from Tina and Lester Glenn. I recommend both 100%!"

Cons:

  • "It's a dealership it's expected to be busy but if you're waiting 30mins and you see 3 sales personal doing nothing just on there phone or walking outside just to stand outside I guess they really do not care about customers or sales."
  • "Visited other dealerships and felt pushed they were not honest."
  • "Don't buy anything used from this place, nick and tye come on very nice when you have money in hand and once you drive it down the road it's your problem."
  • "I have bought 3 cars from this dealership and the last one was a complete lemon with zero help from Lester Glenn Hyundai."
  • "We feel that we were taken advantage of, and we will never ever ever buy another vehicle from Lester Glen again."
  • "I feel like I could never recommend this dealership, especially the service side, or a Hyundai vehicle to anyone else."
  • "I WOULD PUT 0 STARS IF IT LET ME. The saleswoman was the only good thing about this place."

Vehicle Quality

Pros:

  • "I love my car! Thank you Lester Glen Hyundai!"
  • "10/10 recommend buying a car here! The quality of the cars is great, and the entire staff is lovely."
  • "The bottom line is we left with a new vehicle that day and we couldn't be happier."
  • "We love our new Hyundai! It is so awesome! The best vehicle we've ever owned!"
  • "Great car and great deal!"
  • "I pretty much buy cars for a living so I really appreciate dealing with an honest dealership that respects their customers."
  • "Purchased a New Pallisade and couldn't have been any happier with the experience."

Cons:

  • "So I hire my personal mechanic to come out and he found a hose completely off the intake charge pipe which disabled the turbo leaving no power."
  • "When I got on the road it seemed ok but when I pressed the gas to accelerate the car would not go faster than 10 mph and started jerking."
  • "But since then the muffler sounds like that of a 10 year old vehicle and not a 2 year old one."
  • "I bought a new 2023 Santa Fe Calligraphy... Now I have a car that I hate to drive."
  • "Also needed 2 catalytic converters in 7 mos time bc they were so clogged with oil."
  • "Well I never had a car need a quart of oil added in myself every 1000 miles but sure."
  • "Now left to wonder what other CPO items were not addressed."

Facility & Website

Pros:

  • "Everyone was helpful and the facility itself was very clean."
  • "The facility itself was very clean."
  • "The staff at the facility was also very welcoming!"
  • "Love it there, great building, great people, would highly recommend 👍🏼"

Cons:

  • "Please update your website so it's easier to use. Sort and filter are at the bottom of the page. On top of it is a pop-up asking if I need help on every new page I click. Which makes you ignore the sort and filter options."
  • "The only knock I have is the unavailability of loaner cars."
  • "I was told by one dealer that the car was on the lot and available when I arrived on the lot 10 minutes later, they said it was sold."
  • "This was unacceptable!!!"

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