"Today's visit to the service center was excellent!"
"Always the very best customer service and knowledge from the sales and service staff at Maxon."
"Exceptional customer service! Mike, Shiv, Rico and Kenny Thank you very much for a wonderful car buying experience!"
"The staff is quick to jump on the job and get me back in my car."
"Management is laid back and not pushy."
"The staff was very helpful and speedy."
"Very friendly and knowledgeable staff too."
Cons:
"Had an issue on a brand new car I bought here and their service department basically told me that their sales people lie about their loaner policy to sell cars."
"I will never refer anyone to this business. I am in complete utter disgust."
"Service: nice people upfront. But I was never able to get a loaner no matter how much in advance I schedule my service appointment."
"I feel like customer service was great up until the actual sale was made, after that I feel as though no one cared."
"First of all, the service people are pretty terrible. The people at Hyundai are constant liars over the state of your car."
"Service staff is OK, but sometimes it may take them 2 hours to do an oil change."
"Horrible experience as far as service with my 2020 CX-5 lease."
Sales Experience
Pros:
"I 10000% recommend using Maxon for your next car purchase."
"They were willing to work with my budget to finance the car that I wanted and I got an excellent rate."
"I’m very happy with my purchase and will recommend this place!"
"Mainor Aguilar did everything to make us feel comfortable with the negotiation."
"Not only did they make a deal, but they made it right!"
"A special call out to the Sales Executive at Maxon Hyundai - Michael Fischer. Thanks to Michael who made it a wonderful experience for us."
"Michael Fisher, the salesperson who helped me, was incredibly knowledgeable about the vehicle and was very friendly while showing me all the interesting features of the car on a test drive."
Cons:
"I've tried to get a car here twice. Never went past the first conversation."
"When I first came to this dealership I was extremely disappointed and upset when I left because I thought my salesman Yauri T. was trying to get over on me by giving me a terrible quote."
"2k-3k Mark-up on the original price."
"After 4!! Mazda vehicles, I'm never buying another Mazda because of these CROOKS."
"Don't waste your time at such a small, inattentive dealership, go to Crystal Mazda/Toyota in Greenbrook where they value respect and the dealership is state of the art."
"They sold me a used vehicle that was involved in an auto accident but withheld the information."
"I hate nothing more than a poor customer experience."
Facility & Maintenance
Pros:
"The waiting room was comfortable, clean and offered a nice variety of coffee."
"The facility was nice, and I was not over charged or nickeled and dimed like other car dealerships."
"Their use of technology is very impressive and straightforward."
"Vehicle price was well worth it, and at market value. No lemons sold here."
"The customer lounge is awesome - you will get free drinks, coffee and snacks too !!!"
"Their service prices are reasonable (at least 30% cheaper than Paramus Hyundai for example) plus they have comfortable waiting area with leather chairs, coffee and snacks while you wait your car to be fixed."
"Had a recall on an item and they were able to fit me in right away."
Cons:
"However, after passing the main showroom, there are TONS of buildings back there. All of which have various car brand names or other company logos & it was crowded with both parked & moving vehicles."
"The mechanics do not do a good job of inspecting the vehicles, they just record a video with their phone cameras to show you what they are looking at but they never remove wheels or even lift the car to do a good inspection."
"Maxon held onto my car for twos days with no communication as to what was going on."
"The second service I came for oil change and I told my previous experience that I am highly disappointed."
"Upon my arrival I immediately notice both bumpers are clearly damaged, there are scratches and dents all over the vehicle."
"The parts and service department worked to get the issue fixed under warranty."