"Rich is very thoughtful, caring and goes over and beyond to make sure every client is treated with the upmost respect and dignity."
"The team was very courteous and accommodating."
"They treated me like a life long customer."
"Jimmy our son in law took care of us he always goes above and beyond to take care of us and his other clients!"
"What impressed us was how he was accessible (not in some back office not seen)."
"The staff professional and friendly."
"The level of customer service at this location is top notch, from both the service side and the sales side."
Cons:
"That was one of the worst car buying experiences."
"Don’t stand behind their service. Left huge parts in my passenger seat, engine light popped back on as soon as I left the lot."
"Their communication is also terrible."
"I then called Ray Price and spoke with Shelley the office manager and she informed that she knew nothing about this."
"Horrible place to do business. Extremely unhappy from start to finish with the quality of vehicle they sold down to the lack of communication on their part."
"Terrible communication. 10.5 hours to diagnose 3 problems and fix zero of them."
"Their scheduling is absolutely horrendous."
Sales Experience
Pros:
"I just leased a 2018 Ford EcoSport...It was the best experience I have ever had with a car dealership."
"Dave S. Helped me find a car a couple days ago... After driving it for a few days, I'm much happier than I thought I would be!"
"Michael Houser was our Sales Rep. He was no pressure and friendly."
"Billy Capo is another outstanding sales person who continues to show that kindness and honesty DOES still exist even in a car dealership."
"Fair priced vehicles. Sales team is not pushy and are very honest and friendly!"
"P J was an exceptional salesman."
"I highly recommend working with Jimmy – he is extremely knowledgeable, easy to work with, friendly and honest."
Cons:
"I was sold a lemon car used car from this company."
"Scheduled an appointment to look at a truck a week in advance...the truck wasn't there because their sister store took it for a 'potential sale'."
"When i call ray-price i spoke to the General manager and i swear he sound like he don’t know anything about cars."
"This company does not stand by the products they sell, they want to make the money and move on to the next victim."
"Had expressed SERIOUS interest in 2 vehicles...When we got there, the 1 vehicle was sold."
"They had little to no knowledge of my vehicle and gave the all to often excuse of 'we couldn't duplicate the problem'."
"The GM and owner flat out refuse to do anything saying it was purchased 'as is'."
Vehicle Quality
Pros:
"All five of my vehicles are Fords. I have no desire to try anything else."
"They are honest, and are always looking for the customers best interest about their vehicles."
"I have bought 7 cars from this dealer. They are the most honest up front group of people."
"I will not go to another auto dealer to buy a car. Whether used or new. Ray Price always does its best to make and keep you happy."
"I’ve bought 2 cars within 6 months from here. I got both of them from Lysha and absolutely 10/10."
"I love the car and everything that it comes with."
"We bought a ford f-150 the same day and so far this is the best car we ever owned."
Cons:
"My car is still making the squeak sound they said was from the exhaust."
"Horrible is the nicest thing I could say! I purchased a Dodge Caliber from the Mount Pocono location."
"The vehicle needed a new engine. Ray Price Mt Pocono did not make any attempt to fix our vehicle."
"My boyfriend bought a 2005 Chevy Cobalt from here not even 5 days ago and it already stalled because of the alternator."
"Selling an auto with a cracked frame and not notifying the buyer is illegal."
"Car is sitting there waiting be fix also there is fire recall on it they didn't tell me about."