"The customer service I received from everyone here has been beyond my expectations."
"Jose was a great sales person to deal with!"
"The employees are friendly and efficient."
"Absolutely wonderful to deal with Kelsey, Ford Service Advisor at the East Hanover, NJ location."
"Great experience overall!"
"The team at the service center were professional and diligent."
"The service center is awesome here ! If u need your car checked come to this Ford dealership !"
Cons:
"Service manager doesn't really seem like he knows what he's doing or talking about and gets flustered pretty easily."
"Very unprofessional. Had an appointment to see a new vehicle and was told while on the way that it had been sold."
"After years of garbage service, there's little you could do to change how I feel about your location."
"RUN RUN RUN away from this dealership."
"They will indeed stay in contact, but only to constantly harass you to buy a newer vehicle."
"Anthony in the service department is useless and disregarded every time I called."
"The service department is always annoyed and combative."
Sales Experience
Pros:
"Working with Rich at Carney Ford is a dream."
"Salesman Steven Riecker was a pleasure to deal with in purchasing my new Ford EcoSport."
"Ryan made our recent purchase a pleasure. He was very knowledgeable and responsive to all of our requests."
"I’ve been to dealerships almost every 2 years of my life and this has been the easiest and stress free experience I’ve had."
"I cannot thank this team enough for getting me in my dream car."
"I would recommend to anyone!"
"We had the best experience with Jorge Paez!!"
Cons:
"I called this dealership for a test drive. They convinced me to look at a Lincoln Hybrid.. That car was not cleaned and the previous owner was a smoker."
"I AM TOTALLY DONE WITH FORD."
"Went in for a trade in appraisal, because of the flyer i got in the mail, i get their, and the guy said he would call me back later that day with my appraisal est. and i got no phone call just left hanging"
"It was the worst experience I’ve ever had with a car transaction."
"I am starting to wonder if my Hispanic last name is affecting the service!?! I certainly would not recommend this dealership for service."
"Very bad experience! I went to look at a high demand car and they jacked up the sticker price by 10k."
"I think Performance Ford is scamming people. Every time we go in, another problem arises within a few days."
Vehicle Service and Repair
Pros:
"The staff is all-around phenomenal, including the service team!"
"This kind of service is unmatched at other places."
"The salesman, Fonsi, couldn’t have been nicer."
"Kiara helped with my delivery appointment, she helped me understand all of the features of new car."
"My sales associate Bicky Singh was wonderful to work with."
"joesph was very kind and help me resolve the problems that had occurred"
"The Delivery Coordinator was very insightful and informative."