"Their team of highly skilled professionals, specifically Jenn the service manager and Zultan the BMW roadside specialist, were not only extremely knowledgeable in their fields, but also truly dedicated to providing top-notch service and support."
"Lupe was incredibly professional and genuinely wanted to help."
"I want to commend Circle BMW for their exceptional customer service recovery."
"Everyone I dealt with at Circle BMW was super professional, friendly, and efficient."
"Charles and the entire team at Circle BMW were wonderful to work with."
"The entire Circle BMW team welcomed us like dear friends and when we left we truly felt like family."
"The service at Circle BMW was exceptional!"
Cons:
"This place is a disaster - service reps are rude (Hi Eric!) and not helpful at all."
"Bob was short and condescending to me on the phone when I was inquiring about my vehicle."
"They gave me a filthy loaner vehicle."
"Service is spotty: a lot depends on the specific rep you get."
"It's been going down hill for a while not rock bottom yet. So don't wait! if you want to be insulted and treated like cattle pay them a visit!"
"This experience has led me to question the customer-centric approach of Circle BMW's service department."
"Unfortunately the service department ruined that experience."
Sales Experience
Pros:
"This was our third time working with Ed Garrigal our salesman. And he always makes the whole process simple."
"A Phenomenal Car Buying Experience with Charles Catania at Circle BMW!"
"Edward L the most amazing sales man in the world and we made the deal happen almost instantly."
"I would HIGHLY recommend anyone looking for a new BMW to reach out to Charles at Circle BMW."
"He was patient, accommodating, and never made me feel rushed or pressured into making a decision."
"Super happy with the assistance that Charles provided. My family and I are not easy to deal with but Charles was able to patiently find us a BMW that fit all of our need."
"Great buying experience from start to finish. No pressure. All questions answered."
Cons:
"This is an unfriendly and arrogant dealership."
"I got transferred, hung up on, and shunted to voicemail multiple times."
"I wanted to buy the pre-owned X5 car and was working with Edward Garrigal for it... he told me car was sold just 10 mins before I came in."
"But what I do know is that I know a lot of people in Holmdel and the surrounding towns who are looking to buy luxury cars, and the first thing I will tell them is to NOT go to Circle BMW."
"This dealership is worse bmw in the world. Dealers lie to customers just to get them to buy a car."
"Steve was condescending, smug, racist and combative."
"I am So Sorry I ever walked into Circle BMW!!! Stay away!!!!"
Vehicle Quality
Pros:
"I got my BMW 3 series from here. The staff was professional and knowledgeable."
"The repairs were done quickly and the prices were very fair."
"The staff was professional and knowledgeable, the car runs like a dream and I got a great deal."
"I really felt like I got a great deal on my 328i and I will use Circle for all my service needs."
"Our car is in amazing condition, especially for a used car."
"Car is amazing and was very easy working with Danny who did an incredible job to get what I wanted."
"Car is a joy to drive and I will hopefully be a returning buyer in the future."
Cons:
"They sold me a rear drive car middle of the winter and nobody helped regarding this matter."
"The car also pulls to the right."
"A certified car for which steering needed correction in a week, fortunately under warranty, wipers needed change, car keys had zero battery."
"To sell me a car Well Over Blue Book is shameful."
"STAY AWAY from this dealership... after leaving the lot, the tire pressure light came on."
"The woman Tatianna kept trying to tell me that I 'must’ve hit some thing' and that’s why my tire was flat."
"How can you sell a car with an AC leak, an exhaust leak, low tire pressure and two trouble codes?"