IHOP Reviews Summary

Customer Service

Pros:

• "Our server made our dining experience wonderful."
• "We are greeted with excellent customer service!!!"
• "Very friendly service."
• "Service was great. Our waitress was really friendly and took time to learn about us."
• "Wait staff was friendly, knowledgeable and attentive."
• "The staff was accommodating and friendly."
• "The staff is friendly and professional."

Cons:

• "We ordered online for in store pickup. What a mistake."
• "NO ONE was on the floor for a good 10 minutes."
• "Complete and utter horrible service. Waitress forgot about us and items we ordered numerous times."
• "She did not check on us for drink refills or to see if our food was right."
• "The waitress did not come to the table too often and I was often with an empty cup because of her lack of attention to my table."
• "The waitress never asked if we needed something once our food arrived."
• "The waitress doesn't write ANYTHING down and has screwed up my order twice."

Food Quality

Pros:

• "The food is pretty good if your order is correct."
• "The pancakes are perfect EVERY time."
• "Always excellent food."
• "Food was delicious."
• "The menu is varied and the food is always delicious."
• "Breakfast was good and tasty."
• "The food was fresh and delicious."

Cons:

• "The whip cream on my French toast had melted, the food was mildly warm at most."
• "I have eaten here before but this time left me less than satisfied my omelette was miss prepared."
• "I ordered the smokehouse combo, my smoked sausage was very salty."
• "It was horrible I found hair in my food and my boyfriend omlite was burnt."
• "The steak omelette was bland and had bones all throughout the omelette."
• "Food wasn't great. My kids received the Grinch pancakes."
• "Food tasted horrible."

Cleanliness

Pros:

• "As soon as a table would be done the bus boy would clean it right away."
• "This IHOP is clean and well maintained especially compared too some in the city."
• "Recently refinished inside, this is the cleanest IHOP I've been to."
• "Very clean inside."

Cons:

• "It was dirty, tables were not cleaned off."
• "The cleanliness left a lot to be desired."
• "The restaurant is filthy. Garbage on the floors into the kitchen."
• "The place is disgusting."
• "This place is so filthy."
• "The bathroom was horrible."
• "But if you need to use a restroom. Go somewhere else. They are very filthy and unkempt."

Management

Pros:

• "It was nice finally going out to eat and seeing everyone work as a team!!!"
• "Gigi, the manager was amazing."
• "Its amazing the manager Christina has taken care of me and my family."

Cons:

• "This place has terrible staff."
• "Used to love coming here before. But everything changed. I think there’s new management or something but it definitely went down."
• "Lauren the manager has no people skills whatsoever."
• "There seems to be no manager and the employees seem not to care much if you need or ask for something."
• "Do they have a manager???"
• "Very Disappointed, if I'm a paying customer I should be allowed to have it cooked the way I wanted it cooked."
• "This branch used to be pretty good until summer 2019. They changed management/ownership and the quality went downhill in a big way."

Value

Pros:

• "Senoir discount for 2 senoirs 2 meals $7.99 & up and 2 beverages take off $7.99! Tuesday thru Friday."
• "Kids eat free all week with an adult meal $7.99 and beverage."
• "Great food and great prices."

Cons:

• "Also food was no worth my money."
• "worst breakfast experience I’ve had in a long time, definitely will not be back."
• "Never will go again."
• "never again."
• "Absolute train wreck, and we will never go back."
• "Probably will never go back."
• "Food was okay BUT they didnt accept my giftcard here saying they dont know why the owner doesnt have a scanner.. what kind of ihop dont have a scanner to scan giftcard."