Outback Steakhouse Reviews Summary

Food Quality

Pros:

• "The food was amazing! The drinks were amazing."
• "Went to Outback for lunch and enjoyed my steak very much."
• "Had Sirloin steak/Australian style baby back ribs with a house salad. Australian style fries. Ribs were off the bone tender, steak cooked to perfection."
• "The food was good too!"
• "Food is very delicious."
• "The food was cooked perfect."
• "The food was delicious."

Cons:

• "The food wasn't really up to my expectations. it was mostly warm as if it was sitting at the kitchen for awhile."
• "I had the 6oz sirloin, it was very tough."
• "Two medium-rare steaks were ordered, but both came well-done."
• "Food was also very poor for the standard outback dish, appetizers were not hot."
• "The blooming onion was burnt and not enjoyable."
• "This is the second time now I’ve ordered food here from a supposedly “gluten free” friendly place to have my food messed up."
• "EVERYTHIIING IS EXTREMELY SALTY!!!!!"

Service

Pros:

• "Jordan was our server and she on point all the way until we were finished eating."
• "Jarred the manager came over and helped us out with everything and made sure we enjoyed our stay."
• "Highly recommend requesting her if you go there."
• "Everyone was so welcoming, especially my extraordinary server, Jordan!"
• "Ryan is another exceptional worker. Professional, efficient."
• "Victoria was our server and she is so kind hearted and sweet! She always gets orders right and she’s magnificent at her job!"
• "the waiters were amazing! so sweet and kind! they made sure to accommodate every need we had."

Cons:

• "Removed my Outback app and will NEVER go back!!!"
• "The lack of urgency in addressing a clear hygiene lapse further exacerbated my frustration and disappointment."
• "Service would use some work."
• "Service was very lacking."
• "Only giving one star because I had to. The service was terrible."
• "Service is bad."
• "The server seemed overwhelmed as there was clearly not enough staffing for a Saturday sitting."

Ambiance

Pros:

• "The overall vibe and feel of the place is always welcoming."
• "The atmosphere was very nice and my waitress, Nelly, was very kind and friendly."
• "The atmosphere, service, and food were all worthy of a michelin star."
• "A calm environment, enjoying the TV media and music."
• "The atmosphere was very comforting."
• "Very welcoming restaurant."
• "Place was Very clean, and the staff was very friendly / Courteous."

Cons:

• "The temperature is often cold, though. I almost always eat wearing my full coat, scarf, etc."
• "Moved our table cause kitchen door was open. Nearly had to wear coat."
• "Only complaint we had was the restaurant was way to hot. Uncomfortably hot."
• "Ambiance seems a little dated."
• "It was busy, we waited for our food awhile."
• "The booth that the hostess sat me and my party at was disgusting, there was food, cloth & paper napkins on the booth floor."
• "However, we were assigned to a table right by the RESTROOM, the smell was awful without a doubt."

Management

Pros:

• "Update: Just received a call from Kim - managing partner. She was sincerely apologetic for yesterday dining experience."
• "Met the manager Kelly, such good vibes from her."
• "Management took it off the bill and gave us a card for a free appetizer for next visit."
• "Also management here cares for the customers because the manger Kelly made our experience even better!"
• "Thank you to Victor one of the manager always taking care of everyone that comes in."
• "The manager Jared was so professional and he took care of me very well."
• "Gave her full description of the incident, and is making amends satisfactorily."

Cons:

• "First time at Outback Steakhouse im Staten island and my last time."
• "No one came over to check on us and I cant stress enough how this location is SO POORLY managed and poorly ran."
• "Need more staff !!! Not coming back here"
• "What is going on in your locations, what is going on in corporate?"
• "Honestly, if management is reading this, I would love if management encouraged the workers to use towels, protective gloves, or napkins when holding hot ot plates bowls."
• "Despite bringing the matter to their attention, the response was far from satisfactory."
• "We were more than patient and so we finally decided to get up and leave."