"The service was excellent and staff were all friendly."
"The waiter for our table was extremely friendly and attentive, contributing to making my experience wonderful."
"The service team was super friendly and helpful."
"Our server was professional and gave us an excellent service."
"The service was outstanding!!"
Cons:
"Service was great but nothing special."
"The staff made us feel quite rushed and didn't let us sit before they were leaning over us to pour water into glasses."
"Our server seemed disinterested and rushed through our order."
"The staff offered no attempt to rectify the situation."
"Unfortunately our waiter had some large groups so felt a bit ignored compared to the other tables around us."
"Service was subpar - Struggling to put it in between two or three stars."
"The servers and waiters displayed a shocking level of rudeness."
Ambiance
Pros:
"The place is beautiful inside, full of history and it has the biggest pipes collection."
"The atmosphere was cool too. They have a lot Of old photos and actual smoke pipes on the ceiling as decor."
"Really love the old school 1980/1990s ambience too with classic wooden fit out."
"Great ambience and history behind this place."
"The iconic pipes lining the ceiling and the collection of vintage memorabilia add to the distinctive charm of Keens."
"Dark, wooden decors, moody lighting, pipes on the ceiling and pictures highlighting its history on the wall all come together and create a special place."
"The atmosphere in this place is incredible! It is dimly lit, old school, vintage, woodsy, and filled with tobacco pipes used by historical figures which creates such a cool ambiance."
Cons:
"Somehow, I feel like I'm in time square with full of tourist."
"The place is pretty dark and feels like an antique museum which is not to my liking."
"The restaurant was also incredibly loud, we were seated in a section with larger tables and it was really difficult to hear each other."
"The light in the restaurant was too dim."
"The distance between the tables was so close, and I could hear what other customers were talking."
"It is not wheelchair accessible."
"It is not wheelchair accessible. Has a few stairs at the front door."
Food Quality
Pros:
"The mutton chop is a must-try - incredibly tender and flavorful."
"All the food was heavenly and portions were very generous for the price."
"The lobster bisque was great as well, so smooth and flavorful."
"Hands down the best steakhouse in NYC."
"The filet was cooked to perfection absolutely amazing enjoyed every bite."
"The mutton was seasoned perfectly."
"The prime rib was quite possibly the best I’ve ever had."
Cons:
"The exorbitant prices charged by Keens Steakhouse are simply not justified by the dismal experience they provide."
"If this is the best steak in New York there is a lot to be concerned about. 2/5."
"The highly anticipated mutton chop... came in at well done."
"The roast veggies were overcooked."
"The steaks were more on the rare side and which I do prefer but a bit undercooked."
"The calamari was slightly over cooked."
"The food quality was shockingly poor; the oysters were gritty, and the steak resembled a piece of cardboard."