T.J. Maxx Reviews Summary

Category: Department store New York

Address: 250 W 57th St, New York, NY 10107, USA

Phone: +12122456201

Rating: 4.1
based on 194 reviews.

Customer Service

Pros:

  • "It was refreshing to be treated so kindly."
  • "Warm place to visit just like staff extremely helpful security on guard easy to find what you looking for upstairs or downstairs."
  • "Checkout process fairly quick and employees are nice and helpful."
  • "Staff is always friendly and I have a closet full of their beautiful shopping bags!"
  • "Both ladies really made it easier on me by carrying the heavy hangers in, even pulling sleeves off my arm that I could not comfortably reach."
  • "The staff was super helpful. I broke two toes and they helped me out a lot."
  • "The workers are friendly and helpful. The greeters are nice and cheerful."

Cons:

  • "Very rude attention from the personal here, beginning with the security man/woman who are in the entrance."
  • "I was so disappointed with my experience in the store today! Fitting Room person was so rude and unprofessional!"
  • "Most staff and Managers have no clue about customer service. They shout at customers and treat them very badly."
  • "Majority of staff on the floor are pretty miserable and unfortunately some a few outright rude."
  • "The checkout lady in number 17 was very rude to me."
  • "There's a lot if uptight workers there that have no problem with attitude and terrible customer service."
  • "The fitting room personnel all have nasty attitudes."

Store Layout & Accessibility

Pros:

  • "Big TJ Maxx store with many clothing options to choose from and random items."
  • "They recently renovated and opened up a third floor which offers even more items and gives you more space to browse around."
  • "Its located conveniently next to the 59th Street train station on 8th Avenue."
  • "Easily accessible by subway."
  • "The first floor is mainly bags and small accessories. The second floor is beauty, women's clothes, travel items and some home goods. The third floor is more home goods, men's clothes, more beauty and the shoe department."
  • "They also have multiple cash registers to help move congestion at the line."
  • "This store is big and they are constantly disinfecting the shopping carts and registers."

Cons:

  • "Crowded, unorganized and the inventory/availability of certain sizes is mediocre at best."
  • "Most of the escalators were broken, the elevator doesn't go to the 3rd floor, the options for shoes were awful and the queues were very long."
  • "The entrance on the ground floor is also too small and crowded with merchandise and tight aisles."
  • "There's no escalator to the 3rd floor, only an elevator."
  • "Very good selection of discount bargains but the store layout is too cramped to allow people to walk around easily without bumping into other shoppers."
  • "Elevators broke quite often. Trash scattered around the stairway. Not a well maintained store at all."
  • "The layout is horrible. You'll likely spend a grip of your shopping time walking around something blocked off or standing on line as people move around the blocks they have in place."

Product Selection & Pricing

Pros:

  • "I love the selection of the houseware and Christmas items."
  • "They often surprise me with their selection."
  • "The selection at this store was abundant and way more varied than the little podunk shop in CC Philly."
  • "This store has a great cosmetics section and a high-end brand section."
  • "Great place to shop, most of my dresses for work and church is from TJ."
  • "Probably the most organized TJMAXX I’ve been so far!"
  • "Love that fact that at T J Maxx we can always find wardrobe basics at good prices."

Cons:

  • "Dumbest clothing store in New York City! Why they do not sell men's shoes makes absolutely no sense."
  • "I wanted items that I should have been marked down but the tag said regular price."
  • "Horrible experience, I wanted to buy a Gucci sunglasses but they didn't had the cage."
  • "Pretty disappointed with the selection of items for men, the scarves and gloves were barely non existent and the few were all camouflaged."
  • "The selection here does seem a bit limited."
  • "The selection at this location also was somewhat mediocre."
  • "This TJ Maxx is very small compared to the usual stores and has a VERY limited selection of items."

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