Kohl's Reviews Summary

Customer Service

Pros:

• "The customer service dep on 07/15 were super positive and helpful."
• "I was especially pleased when my cashier, Sonal, informed me that I have a rewards and how I use my Kohl’s cash."
• "I was especially pleased when my cashier, Nicole, informed me that I was close to getting $20 Kohl's cash."
• "Christa is awesome! She was so committed to straightening out a purchase credit for me today."
• "She was very efficient and processed my return quickly."
• "We were greeted at the dresses section by a friendly associate who helped to find matching sweater for a dress I bought."
• "We enlisted the help of an employee, Taryn V, who was very friendly and patient with us."

Cons:

• "Horrible service...long lines at customer service and even at billing counters."
• "Worst experience from Kohls and Kohls return."
• "Kohl’s SCAMMER POLICIES - NEVER use Kohl’s cash. Its a SCAM by KOHL’s."
• "One of the cashiers double charged me for my items. Very unhappy."
• "No apologies and rude face, as if she owns the shop."
• "They have the worst I mean the WORST customer service a department store can even have."
• "The customer service is beyond terrible. No one was willing to help and they have no consideration for customers."

Store Layout & Cleanliness

Pros:

• "It’s a large store. This location had lots of choices for both women and men."
• "Online order pick up was pretty simple and fast."
• "Clean store, I am always early visitor, so nice and quite, very few customers, but easy to find everything."
• "The store is well maintained and everything in stock."
• "A good clean store with a wide range of clothing from popular designers to Kohl's exclusives."
• "Came here for the first time today Ample parking space Better organized than other stores."
• "This one is nice store. Lots of options for Men, Women and Kids. You can get items for Home and Kitchen appliances."

Cons:

• "The store looks cluttered and takes away from their store brand."
• "They always have way too much clothes on clearance its ridiculous they put all there returns in those racks it looks gross."
• "I cannot stand Kohls for putting their returns section all the way in the back of the store."
• "The kids toy section is overcrowded and messy."
• "The bathrooms were absolutely disgusting and the dressing room had a rack overflowing with clothes there was no where to put the clothes you didn't want."
• "The racks are overcrowded and merchandise is on the floor and dressing rooms."
• "The store itself is fine. It's just that I have a big problem with stores deliberately make its customers walk all the way to the back of the store for an online pickup."

Pricing & Discounts

Pros:

• "Their return policy is great as well as the frequent discount offers for customers with a Kohl's card."
• "The sales are great. Found a homedics personal space cooler fan."
• "Good location... overall lot of collections they have, good deals and discounts always going on."
• "Kohl's feel like a mall. 30% and $10 off coupons give much discounts besides clearance prices."
• "Kohl's discounts are unbeatable. Other than clothes, they have nice handbags, winter wear, shoes and some very good kitchen gadgets."
• "What's not to love? If you spend 50.00, you get 10.00 Khole's cash which is offered most of the time."
• "Good sales. Their in house t shirts are on sale for like 6$ a piece right now and have good graphics."

Cons:

• "Forget about prices really! The prices are marked up then they send you discounts so you think you saving come on people don't be naive."
• "And they are so expensive. They always have coupons and always that 10 dollar off thing which is no point because they are still so expensive."
• "I do not like coupon system at Kohl's. First they set very high price and then you need to search and apply coupons."
• "The signs of prices are also misleading, promoting sales that weren't true."
• "store went down hill, extremely overpriced, coupons they send you are no good on name brands."
• "Everything is overpriced. For $50 you can only buy one item of clothing."
• "Sales are only a couple dollars off."

Shopping Experience

Pros:

• "Got what I needed to get quickly."
• "I liked shopping on a Thursday because it wasn’t crowded."
• "Black Friday shopping was pleasant and a breeze!! The staff was courteous and helpful."
• "It has a large selection of clothes, shoes, and household goods."
• "Excellent shopping place for Clothes, Shoes, Accessories..."
• "The cashier Madhuri on 10/5/23 at 12:54 pm South Plainfield NJ location; was very nice, professional and efficient!"
• "I always have a good experience at Kohl's."