Target Reviews Summary

Checkout Experience

Pros:

• "it was a quick easy process to pick up my order at my local Target there was a separate line for online pick-up and once the person helping me took my info she was back with my order in a matter of minutes."
• "I was also really happy to have a number of 'live' checkout lines!"
• "Daniel was excellent! I was super impressed by his patience."
• "First the store was VERY clean. Second when we asked our cashier for help she could not have been more pleasant and helpful."
• "The service I received in the Electronics Dept. from Sergio was unremarkable. He was patient, knowledgeable and overall outstanding."
• "Ashley, Camilla, Mark several other employees... you all went above and beyond to help me find my grand daughter’s barbie head you are amazing thank you for all you did."
• "I had a third party return at the target at Rockaway, NJ. I had no wait time, and the target associate was very courteous and figured out how to make the return via my phone."

Cons:

• "I had no issues until I got to the checkout area. The cashier I had was absolutely horrendous from the beginning of the transaction."
• "lines are longer than in the past. in the past, it was common to have a cashier waiting. now, I regularly have to wait on a line, adding 5 to 10 minutes to the check out time."
• "Honestly not great customer service."
• "We have ordered online for pickup from this store twice where we ended up canceling the order after waiting 10+ hours. We will never do an online pickup order from this Target."
• "Even 3 out of the self service check out lines were out of commission."
• "The guy at customer service didn't seem like he wanted to be there."
• "Self checkout more than half don’t work and they are the only checkouts open."

Store Organization and Cleanliness

Pros:

• "I love love love this Target!!! They are almost always fully stocked. Very clean and organized! I love the new look so beautiful!!"
• "I like the new renovations and skylighting done on the business, as well as the structuring of the place."
• "Gorgeous remodeling. Lighting in fitting rooms is wonderful."
• "This target is always so organized and clean. They work hard to make sure every cart is wiped down before use and they are normally fully stocked with all items."
• "Usually always clean."
• "Great store! Very Clean & arranged Thank you So much** Danielle** For super helping from heart to heart really today You’ve made so much easier for us."
• "Large store, well-stocked."

Cons:

• "Major issue however with organization...things are put haphazardly back on racks and shelves."
• "There is a serious problem with this location. It is impossible to find anything because the shelves are a complete disaster and there is literal trash on the floors and in the aisles."
• "This place is a wreck. Can’t find anything here anymore. The decor looks nice but it really isn’t conducive to an easy shopping experience."
• "Ever since the Rockaway store was renovated it is awful. First off, the new layout is terrible but putting that aside the store is always unorganized."
• "The makeup-up, clothing, and home departments are an absolute disaster."
• "This Target has really gone downhill. The aisles are really messy. In the toy section, the aisles are almost bare, but the ends (back of the aisle) are cluttered."
• "Ever since the remodel the store is an absolute mess. Its dirty, unorganized, many damaged products on shelves."

Customer Service

Pros:

• "Val at guest services/online order pick up was sooo nice and helpful!!"
• "The staff is great! But they need to hire more great people - or put in self-checkout, or maybe even always have an express lane open."
• "The Rockaway, NJ Target never disappoints! The young man who helped me with my return was exactly what I have experienced every time I visit this store!"
• "They have always been helpful."
• "I go here frequently, and always had a pleasant experience here. Associates are very nice."
• "I've been to a couple dozen Target locations, and this one is near the top, because it was clean, organized, well staffed with friendly professionals."
• "Great customer service."

Cons:

• "Does Target corporate no longer check on their stores?"
• "The manager told my mom that only managers answer the phones."
• "I received a previously opened and used item. I called the store twice to speak to someone about this issue, and both times I was on hold for several minutes before getting hung up on."
• "No one picks up the phone."
• "When calling - long recording regarding them hiring. I was calling to report an employee being rude and unprofessional and no one would pick up the phone at customer service, after many rings - just disconnects you."
• "Absolutely terrible customer service when trying to call and get information about a toy they may or may not have in stock and in person."
• "The most aggravating part was he didn't even bother to ask us if there were parents in the store or not."

Product Availability

Pros:

• "I shop here for groceries when I know that the regular food stores in my area are very busy. Parking is easier. The food section is a terrific place to get the basics and then some."
• "All kinds of things you didn't realize you needed! Like Legos for grandson's birthday, a card and wrappings, and cat genie fillers--and even a book for me! Great, successful got-it-done-in-one-trip affair!"
• "Great, simple clothing that lasts a few years if not more."
• "Target is located within Rockaway Townsquare amongst many other shops and is well-stocked with products."
• "We use Target's Order-Pickup now. It's so convenient with our busy schedules."

Cons:

• "❌BEWARE❗️❗️ Target is selling refurbished airpods and its sealed in original packaging."
• "Worst ever not sure what's going on with this target but half of their Shelf are empty can't find anything your looking for ask someone to help its like they didn't care."
• "MANY MANY shelves are practically empty!!!! So many items are out of stock or just never even put out on display."
• "Went for pizza and Disney pins. No pizza made and they said they’re out and not making any more at 2 pm. No Disney pins in stock."
• "Since it's refurb, this Target in Rockaway has been absolutely atrocious. Items are everywhere."
• "This lady was the rudest person ever !! I came in to buy my son a birthday gift and she got upset over the price listed."
• "Target has some cute items but every time I get to the register there is always an issue with the price I see on my phone and the price it rings up at the register."

Employee Conduct

Pros:

• "I was shopping with my sleeping baby in a stroller while pulling a full cart behind me. Sthefanie had a register open/empty and came out to help me get to her without struggling."
• "My sister does the car pickup and I was with her and I was very impressed with the friendliness of the store employees and decided to try it."
• "I recently had the honor of meeting the HR manager Jacalyn... You know that wonderful, comforting feeling of putting on warm socks fresh out of the dryer? Well, that's the amount of comfort I felt dealing with her."
• "I shop at this Target at least four times a week. Its close by an always great sales. One employee is very helpful an very friendly her name is Shannon sometimes she is working at customer service an sometimes self check out. Always pleasant an always greets you in a very nice way."